ITIL®4 Foundation e-Learning
Self-paced training

In partnership with PeopleCert, we offer ITIL®4 Foundation e-learning and e-learning+ training. Included in this package are the following:     Official ITIL4 Foundation eBook Exam voucher inclusive of web-proctoring service 6 months access to comprehensive,...  READ MORE

Price: £950 *

  • Course:ITIL4-CBT ( £950 )

(Prices exclude VAT which will be added at the prevailing rate.)

ITIL®4 Foundation e-Learning


In partnership with PeopleCert, we offer ITIL®4 Foundation e-learning and e-learning+ training. Included in this package are the following:
  • Official ITIL4 Foundation eBook
  • Exam voucher inclusive of web-proctoring service
  • 6 months access to comprehensive, interactive e-learning content
  • Learner kit (Official Training Materials) - eLearning+ only
  • Take2 exam resit option - eLearning+ only
  • Official Mock exam - e-Learning+ only

ITIL4 Foundation eLearning: £950 (click here)

ITIL4 Foundation eLearning+: £1,150 (click here)




The ITIL® 4 Foundation self-paced e-learning course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 takes candidates through a service value system which provides a holistic picture of what it really means to contribute to business value.

ITIL 4 Foundation candidates will have an understanding of the following:

  • A holistic approach to the co-creation of value with customers and other stakeholders in the form of products and services
  • The Guiding principles of ITIL 4
  • The four dimensions of service management
  • Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.


The ITIL4 Foundation e-learning course includes 5 Interactive Modules, totaling over 9 hours of study. The 5 Modules are as follows:

  1. Introduction to ITIL4
  2. Key Concepts of Service Management
  3. The Key concepts of ITIL4
  4. Guiding Principles
  5. ITIL4 Management Practices

Alongside the interactive modules, students are provided with comprehensive exam preparation, practical exercises and case studies.

How to order

To order this course then click the "Book now" option and enter your details.  We will then be in contact to establish a preferred start date and payment method.  Unless your company has a credit account with us then we expect full payment prior to access being given to the course.

The customer is granted a non-exclusive non-transferable licence to access designated training material. Training material is supplied for the use of the registered student(s) only. Access licences are granted for an initial period of six months unless otherwise stated.

Cancellation & Transfers
Once an allocated e-Learning license has been accessed it cannot be cancelled or transferred. 



On order, an exam voucher will be provided to enable the student to book a web-proctored, online exam at a time and date that suits them.

Exam details

  • 60 minutes
  • 40 questions
  • Multiple-choice
  • Closed book
  • 65% pass mark (26 out of 40)

The exam will be administered through PeopleCert's ExamShield application for which there are a few recommendations:

  • Download and install the application at the earliest opportunity.
  • Run the application's inbuilt software compatibility check well in advance of the exam.
  • Avoid using a corporate device which may have security policies in place which could effect the working of the application.



Bite-sized learning modules
Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.

Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes, and activities that make your journey through the course thoroughly engaging and enriching.

Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.

Learn at your own speed
Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.

In-depth case studies
Benefit from a wealth of case studies that provide real-world context and practical knowledge. These case studies are designed to deepen your understanding and guide your learning.

Real-time progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.

Structured learning checklist
Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.

Embedded ITIL glossary
Access the official ITIL glossary anytime, embedded within the course. This handy resource is a valuable tool for quick reference and deepening your understanding of ITIL terminology.

Seamless canvas integration
Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.

Dates For ITIL®4 Foundation e-Learning

This is an online self-paced e-Learning course which you can complete at your own pace:

ITIL®4 Foundation e-Learning