The ITIL® Foundation (Version 5) course introduces the key concepts of digital product and service management and provides a common language for effective IT service management across organizations. This course offers a clear overview of the ITIL framework, including its guiding principles, core… READ MORE
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The ITIL® Foundation (Version 5) course introduces the key concepts of digital product and service management and provides a common language for effective IT service management across organizations.
This course offers a clear overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts. It explains how organizations create, deliver, and continually improve products and services while co-creating value with stakeholders.
ITIL 5 reflects modern ways of working, incorporating automation, artificial intelligence, and data-driven decision-making, while remaining adaptable to different organizational needs and levels of maturity.
This course is suitable for professionals in roles such as:
The ITIL® Foundation (Version 5) course includes the following:
Candidates wishing to be trained and examined for this qualification should have a general awareness of IT and appreciation of their own business environment and should take the opportunity to do some pre-course reading focusing on the documentation provided.
The ITIL Foundation (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL Framework, as described in the syllabus below, to be awarded the ITIL Foundation qualification. The ITIL Foundation (Version 5) is a prerequisite for the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL Framework in context.
ITIL (Version 5) is the latest evolution of the world’s leading framework for managing digital products and services. It provides modern, practical guidance to help organizations design, deliver, operate, and continually improve value in today’s fast-changing, technology-driven environment.
Building on the foundations of ITIL 4, ITIL (Version 5) reflects the realities of modern business, including artificial intelligence, automation, digital platforms, and product-led operating models.
ITIL (Version 5) recognizes that value is created through integrated products, platforms, and services, rather than isolated IT services. It provides guidance across the entire organization, from strategy and leadership to operations and support, helping teams align their work with business goals.
The framework supports organizations working in AI-enabled and highly automated environments. It helps professionals adapt to change, make informed decisions, and manage complex digital ecosystems responsibly.
At the core of ITIL (Version 5) is the Product and Service Lifecycle, which includes eight activities:
Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support.
This provides a clear, end-to-end view of how digital products and services are created and sustained.
ITIL (Version 5) places strong emphasis on user experience and measurable outcomes. It helps organizations understand how stakeholders experience value and how performance can be continually improved.
ITIL (Version 5) offers applied, real-world guidance supported by a clear certification structure. It enables professionals to develop relevant skills while helping organizations improve performance and support digital transformation.
ITIL (Version 5) builds on proven ITIL principles and practices, ensuring continuity with earlier versions. Existing knowledge and certifications remain valuable, enabling a smooth transition.
The ITIL Foundation (Version 5) will be available as an e-learning option soon.
11 - 12 May 2026 - VIRTUAL training |
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13 - 14 July 2026 - VIRTUAL training |