The ITIL framework has evolved — and ITIL (Version 5) is here to help organisations thrive in a world shaped by digital transformation, AI, and continuous delivery. ITIL (Version 5) builds on the trusted foundations of ITIL 4 while introducing modern, practical guidance that aligns with how… READ MORE
The ITIL framework has evolved — and ITIL (Version 5) is here to help organisations thrive in a world shaped by digital transformation, AI, and continuous delivery.
ITIL (Version 5) builds on the trusted foundations of ITIL 4 while introducing modern, practical guidance that aligns with how organisations actually operate today. The new version supports not just IT service management, but digital product and service management across the enterprise, integrates AI and automation considerations, and puts experience and value at the centre of decision-making.
In this webinar, we’ll explain what has changed in ITIL Version 5, what stays the same, and what it means for professionals and organisations alike. Whether you’re already familiar with ITIL or just getting started, this session will help you understand how the framework has evolved and how you can take advantage of its new capabilities to drive better outcomes, stronger alignment with business goals, and more effective management of digital products and services.
This webinar is ideal for:
IT and Service Management professionals
Digital Product and Service Leaders
CIOs, CTOs, and Technology Directors
Business and Technology Practitioners involved in service delivery, transformation, or governance
Anyone considering or planning ITIL (Version 5) training or certification
1. Welcome & Introductions
A brief overview of the session and key objectives.
2. Why ITIL Has Evolved – Context & Drivers
Understand the forces behind the latest update: digital transformation, AI, automation, experience, and organisational complexity.
3. What’s New in ITIL (Version 5)
Explore the headline changes in the framework, including:
A unified product and service lifecycle model
Stronger emphasis on experience and outcomes
AI-native guidance and ethical governance
Practical, integrated approach across strategy, delivery, and operations
Expanded focus beyond traditional IT service management to digital product management
4. What Hasn’t Changed – Continuity with ITIL 4
How ITIL’s core philosophy — value creation, guiding principles, governance, and continual improvement — remains relevant in the new version.
5. The New ITIL (Version 5) Qualification Scheme
Detailed look at the updated certification pathway:
ITIL Foundation
Core modules and progression paths
AI Governance extension
Transition options for ITIL 4 holders
6. Implications for Practitioners and Organisations
How roles and responsibilities are affected
What it means for service and product delivery
Practical tips for adoption and transition
7. Q&A – Your Questions Answered
Interactive live discussion based on attendee questions.
8. Closing & Next Steps
Summary of key takeaways and guidance on learning paths, certification options, and resources.
13 March 2026 - VIRTUAL training |