The ITIL® Transformation (Version 5) course provides practical guidance on how to plan, execute, and sustain organizational transformation in complex and rapidly changing environments. This course focuses on enabling organizations to successfully transform by balancing governance, execution, and… READ MORE
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The ITIL® Transformation (Version 5) course provides practical guidance on how to plan, execute, and sustain organizational transformation in complex and rapidly changing environments.
This course focuses on enabling organizations to successfully transform by balancing governance, execution, and continual learning, ensuring that change initiatives deliver measurable value while maintaining resilience. It introduces a structured approach to transformation, helping organizations align people, processes, and technology to achieve strategic outcomes.
Delegates will gain a clear understanding of how to manage transformation across different contexts, apply structured models, and embed continuous improvement to support long-term success.
This course is ideal for professionals working in roles such as:
By completing this course, learners will be prepared to achieve the ITIL® Transformation (Version 5) certification and apply ITIL principles to drive effective transformation in real-world environments.
This course covers transformation concepts, models, and practices within the ITIL framework, including:
To attend this course, delegates must hold:
The ITIL Transformation (Version 5) exam assesses your ability to understand, apply, and analyze experience management concepts within ITIL.
The exam assesses Bloom’s Levels 1–4, including recall, understanding, application, and analysis.
ITIL (Version 5) is the latest evolution of the world’s leading framework for managing digital products and services. It provides modern, practical guidance to help organizations design, deliver, operate, and continually improve value in today’s fast-changing, technology-driven environment.
Building on the foundations of ITIL 4, ITIL (Version 5) reflects the realities of modern business, including artificial intelligence, automation, digital platforms, and product-led operating models.
ITIL (Version 5) recognizes that value is created through integrated products, platforms, and services, rather than isolated IT services. It provides guidance across the entire organization, from strategy and leadership to operations and support, helping teams align their work with business goals.
The framework supports organizations working in AI-enabled and highly automated environments. It helps professionals adapt to change, make informed decisions, and manage complex digital ecosystems responsibly.
At the core of ITIL (Version 5) is the Product and Service Lifecycle, which includes eight activities:
Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support.
This provides a clear, end-to-end view of how digital products and services are created and sustained.
ITIL (Version 5) places strong emphasis on user experience and measurable outcomes. It helps organizations understand how stakeholders experience value and how performance can be continually improved.
ITIL (Version 5) offers applied, real-world guidance supported by a clear certification structure. It enables professionals to develop relevant skills while helping organizations improve performance and support digital transformation.
ITIL (Version 5) builds on proven ITIL principles and practices, ensuring continuity with earlier versions. Existing knowledge and certifications remain valuable, enabling a smooth transition.
The ITIL Transformation (Version 5) will be available as an e-learning option soon.
27 - 28 July 2026 - VIRTUAL training |
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26 - 27 October 2026 - VIRTUAL training |