The ITIL® Service (Version 5) course provides practical guidance on how to deliver, manage, and optimize digital services across the full service lifecycle using the ITIL framework. This course focuses on helping organizations achieve excellence in digital service management by aligning people… READ MORE
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The ITIL® Service (Version 5) course provides practical guidance on how to deliver, manage, and optimize digital services across the full service lifecycle using the ITIL framework.
This course focuses on helping organizations achieve excellence in digital service management by aligning people, processes, and technology to deliver resilient, responsive, and high-quality services. It equips learners with the knowledge needed to effectively manage services from initial design through to delivery and ongoing support.
Delegates will gain a clear understanding of how to manage service lifecycles end-to-end, ensuring consistent value delivery, improved customer satisfaction, and operational efficiency.
This course is ideal for professionals working in roles such as:
By completing this course, learners will be prepared to achieve the ITIL® Service (Version 5) certification and apply ITIL principles in real-world service environments.
This course covers the full ITIL Service (Version 5) lifecycle, including:
These topics are based on the official ITIL Service (Version 5) syllabus and emphasize practical application of ITIL concepts across the service lifecycle
To attend this course, delegates must hold:
This is an advanced ITIL qualification designed for professionals working in service management roles.
The ITIL Service (Version 5) exam assesses your ability to understand and apply ITIL concepts in real-world service scenarios.
The exam tests knowledge at Bloom’s Levels 2 and 3, focusing on understanding and practical application.
ITIL (Version 5) is the latest evolution of the world’s leading framework for managing digital products and services. It provides modern, practical guidance to help organizations design, deliver, operate, and continually improve value in today’s fast-changing, technology-driven environment.
Building on the foundations of ITIL 4, ITIL (Version 5) reflects the realities of modern business, including artificial intelligence, automation, digital platforms, and product-led operating models.
ITIL (Version 5) recognizes that value is created through integrated products, platforms, and services, rather than isolated IT services. It provides guidance across the entire organization, from strategy and leadership to operations and support, helping teams align their work with business goals.
The framework supports organizations working in AI-enabled and highly automated environments. It helps professionals adapt to change, make informed decisions, and manage complex digital ecosystems responsibly.
At the core of ITIL (Version 5) is the Product and Service Lifecycle, which includes eight activities:
Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support.
This provides a clear, end-to-end view of how digital products and services are created and sustained.
ITIL (Version 5) places strong emphasis on user experience and measurable outcomes. It helps organizations understand how stakeholders experience value and how performance can be continually improved.
ITIL (Version 5) offers applied, real-world guidance supported by a clear certification structure. It enables professionals to develop relevant skills while helping organizations improve performance and support digital transformation.
ITIL (Version 5) builds on proven ITIL principles and practices, ensuring continuity with earlier versions. Existing knowledge and certifications remain valuable, enabling a smooth transition.
The ITIL Service (Version 5) will be available as an e-learning option soon.
24 - 26 June 2026 - VIRTUAL training |
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23 - 25 September 2026 - VIRTUAL training |
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16 - 18 December 2026 - VIRTUAL training |