The ITIL® 5 Foundation Bridge course is designed for professionals who already hold the ITIL® 4 Foundation certification and want to transition to the latest version of the ITIL framework. This focused bridging course covers only the new, updated, and expanded concepts introduced in ITIL Version 5… READ MORE
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The ITIL® 5 Foundation Bridge course is designed for professionals who already hold the ITIL® 4 Foundation certification and want to transition to the latest version of the ITIL framework.
This focused bridging course covers only the new, updated, and expanded concepts introduced in ITIL Version 5, allowing learners to efficiently upgrade their knowledge without revisiting previously covered material.
ITIL 5 introduces an enhanced approach to digital product and service management, with a stronger emphasis on value creation, modern technologies, automation, and artificial intelligence. The course provides a clear understanding of how organizations can create, deliver, and continually improve services in today’s fast-changing digital environment.
This course is ideal for professionals working in roles such as:
By completing this course, delegates will gain the knowledge required to successfully pass the ITIL 5 Foundation certification exam and progress to higher-level ITIL qualifications.
This course focuses on the new and updated elements of ITIL Version 5, including:
These topics are based on the official ITIL Foundation Bridge syllabus and focus only on new and changed content in Version 5
To attend this course, delegates must hold:
This course is specifically designed as a bridge, so prior ITIL 4 knowledge is essential.
The ITIL 5 Foundation Bridge exam is designed to assess your understanding of the new concepts introduced in Version 5.
The exam tests knowledge at Bloom’s Levels 1 and 2 (recall and understanding)
ITIL (Version 5) is the latest evolution of the world’s leading framework for managing digital products and services. It provides modern, practical guidance to help organizations design, deliver, operate, and continually improve value in today’s fast-changing, technology-driven environment.
Building on the foundations of ITIL 4, ITIL (Version 5) reflects the realities of modern business, including artificial intelligence, automation, digital platforms, and product-led operating models.
ITIL (Version 5) recognizes that value is created through integrated products, platforms, and services, rather than isolated IT services. It provides guidance across the entire organization, from strategy and leadership to operations and support, helping teams align their work with business goals.
The framework supports organizations working in AI-enabled and highly automated environments. It helps professionals adapt to change, make informed decisions, and manage complex digital ecosystems responsibly.
At the core of ITIL (Version 5) is the Product and Service Lifecycle, which includes eight activities:
Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support.
This provides a clear, end-to-end view of how digital products and services are created and sustained.
ITIL (Version 5) places strong emphasis on user experience and measurable outcomes. It helps organizations understand how stakeholders experience value and how performance can be continually improved.
ITIL (Version 5) offers applied, real-world guidance supported by a clear certification structure. It enables professionals to develop relevant skills while helping organizations improve performance and support digital transformation.
ITIL (Version 5) builds on proven ITIL principles and practices, ensuring continuity with earlier versions. Existing knowledge and certifications remain valuable, enabling a smooth transition.
The ITIL Foundation Bridge (Version 5) will be available as an e-learning option soon.
15 June 2026 - VIRTUAL training |
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1 September 2026 - VIRTUAL training |
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9 November 2026 - VIRTUAL training |