For years, it has been generally accepted across the IT industry that in order for IT organisations to optimise effectiveness then there needs to be clear alignment with the business. But despite all that has gone on before, Business & IT Alignment is top of the list of priorities for... READ MORE
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For years, it has been generally accepted across the IT industry that in order for IT organisations to optimise effectiveness then there needs to be clear alignment with the business. But despite all that has gone on before, Business & IT Alignment is top of the list of priorities for today’s CIO. A clear sign that there is still a long way to go here.
Business Relationship Management is a key role in bridging this gap as the interface between the business and IT but is often over-looked, under-valued and poorly defined.
In this highly interactive seminar, we will explore Business & IT Alignment and specifically pick out the following:
Paul Wilkinson of GamingWorks will run a demo of the exciting business simulation Grab@Pizza™ which demonstrates to the participants how to become a high-performance IT organisation.
Ian MacDonald of Sysop will look at IT Service Provision through the eye of the customer and compare “Inside-out” and “Outside-in” approaches to ITSM strategy.
We will also explore the good work of the BRM Institute and outline the benefits of professional certification via the Business Relationship Management Professional qualification.
Demand for this event is expected to be high. Consequently availability is restricted to two attendees per organisation.
Cancellations giving less than 14 days notice will incur a £95 cancellation charge.
Sorry, but we will not accept bookings from private email addresses.
10:00-10:20: Welcome & Introduction
10:20-11:10: Business & IT Alignment Business Simulation - "Grab@Pizza" (Paul Wilkinson)
11:30-12:30: Grab@Pizza - Round 1 (Paul Wilkinson)
1:15-2:00 Thinking from the "Outside In" (Ian MacDonald)
2:00-2:30: Business Relationship Management certification (TBC)
2:45-4:15: Grab@Pizza - Round 2 (Paul Wilkinson)
4:15-4:30pm: Wrap up & Close
Grab@Pizza - Business & IT Alignment Business Simulation
This Business Simulation will teach the participants how to become a
High Performance IT department. The team(s) will be faced with the
need to align their IT capabilities to changing business needs, reflecting
the challenges facing many IT organizations.
This Business Simulation will teach the group how to deploy the People,
Process, Product and Partner capabilities to create a High Performing
Looking at your IT service provision ‘through the eyes of the customer’
The commercial success of the IT service provider is based on its ability to provide customers with affordable, high quality IT services that provide good value for money.
The paradox is that the provision of affordable, high quality IT services may not be perceived as providing value and value for money by the customer if their service expectations have not been satisfied and their perceptions of the IT service provider have not been positively influenced.
Where customers don’t recognise the value provided then you become a cost which is a precarious position to be in.
The IT service management strategy needs to recognise that it needs a strategic approach that positively responds to the needs and expectations of their customers and provide the platform to ensure customers ‘see and feel’ the value and value for money provided.
In this session we consider the best strategic approach to achieve this.
Business strategists define two distinct approaches that organisations can take to shape their business strategy:-
This session will provide learning and guidance on:-
19 October 2017 - Heywood (Manchester)