Making ITIL Happen

Whatever your position in your company IT Service Management matters. You know that implemented correctly, the ITIL Service Management disciplines will provide you with a stable, reliable, and cost effective environment for the provision of your IT services.

You know and understand the value of ITIL. But where do you turn to find experts to guide you and help you make it a cost-effective reality - avoiding bureaucracy and explaining the differences in emphasis of ITIL v2 and ITIL v3?

Reading the books is a daunting task, comprehension without guidance a near impossibility. So where do you start? Which personnel need ITIL training? How can they turn their training into real progress in the field? How can you measure improved processes?

SYSOP focuses entirely on IT Service Management. We exist solely to give you, our customer, what you need – a simple, no-fuss, cost-effective way of improving your IT processes - delivering competitive advantage to your organisation.

We are experts in our field. We will support you through the whole programme – working in partnership with you; facilitating workshops; helping you devise your service improvement plan; identifying the areas where training is required; providing guidance in the areas where it is not.

We are passionate about what we do so that you can get on with what your organisation is passionate about.

With more than 21 years' experience under our belts, and a client base that includes many public sector as well as household names SYSOP has the skills and track record to be your most effective IT partner.

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All the SYSOP Service Management consultants are ITIL qualified Experts, which coupled with their experience, makes them suitably qualified to help implement and/or enhance an IT installation's Service Management disciplines.

Our ITIL Baselining & Benchmarking service using our web-based SMART-View survey tool is just one of the innovative ways in which SYSOP helps customers make an ITIL service management roll-out a success.