ITIL®4 Specialist: IT Asset Management
3-Days

The ITIL 4 Specialist: IT Asset Management module is for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets. Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to...  READ MORE

Price: £1,400 * (including exam)

  • Course:ITIL4-ITAM ( £1,050 )
  • Exam:ITIL®4 Advanced Exam ( £350 )

(Prices exclude VAT which will be added at the prevailing rate.)

Read More Book Now

ITIL®4 Specialist: IT Asset Management

Description

The ITIL 4 Specialist: IT Asset Management module is for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organisations understand the value of IT Asset Management as well as its key concepts and challenges. Professionals should be able to use these concepts to foster effective financial stewardship and governance, control costs, manage risks, monitor and ensure compliance. The guidance from this module will also support effective decision making on the purchase, re-use, retirement and disposal of IT assets and evaluate the sustainability of IT asset decommissioning and disposal.

ITIL 4 Specialist: IT Asset Management enables professionals to:

  • Define IT Asset Management roles, responsibilities, knowledge and skills
  • Plan and manage the full lifecycle of all IT assets
  • Effectively automate IT Asset Management activities
  • Apply IT Asset Management metrics and practice success factors to improve performance
  • Measure, assess and develop IT Asset Management capability by using the ITIL Maturity Model

Overview

The benefits of IT asset management are more important than ever before. ITAM explores the importance of managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

The target audience for this course is:

  • IT/ITSM professionals
  • IT Asset Manager
  • IT Manager,
  • IT Supervisor
  • ITSM Consultants
     

 

Content

  1.  Understand the key concepts of ITAM
    • Identify the purpose, PSFs, and value of the ITAM practice
    • Apply iterative and interdependent scoping to IT asset types and IT asset register
    • Understand the benefits of standard IT assets
    • Understand the ITAM relationship with governance, compliance, and policies of the organization
    • Apply an organization's sustainability objectives to ITAM
    • Identify the key challenges of ITAM
  2. Understand ITAM value streams and processes
    • Understand the roles and relationships of service value streams, practices, and processes in creation of value
    • Identify the value of a common approach to IT asset lifecycle management
    • Recognize the sustainability aspects of IT asset decommissioning and disposal actions
    • Know how to verify, audit, and analyse IT assets
    • Apply the concept of IT asset lifecycle models to facilitate consistent handing of specific IT asset types
    • Understand the critical nature of records and documentation to IT asset lifecycle management
    • Know how to integrate ITAM in the organization's value streams
    • Identify the relationship between ITAM and the Service configuration management practice
  3. Understand ITAM roles, skills and organizational solutions
    • Understand the key skills required for ITAM 
    • Describe the responsibilities of the following roles:
      • The IT asset manager
      • License manager
      • IT asset owner
      • IT asset custodian
      • IT asset consumer
    • Know how to apply the LACMT model to ITAM activities
    • Know how to position ITAM within an organizational
      structure
  4. Understand how information and technology supports and
    enables ITAM
    • Identify the key inputs and outputs of the ITAM practice
    • Describe the key ITAM automation tools and their role in the practice
  5. Understand the role of partners and suppliers in ITAM
    • Understand the types of service relationships (basic,
      cooperative, partnership)
    • Understand the complexity of service relationships
    • Describe a consistent approach to ITAM across the organization's ecosystem
  6. Know how to develop ITAM organizational capabilities
    • Understand the following key concepts of the ITIL maturity model:
      • capability assessment
      • capability levels and criteria
    • Know how to apply capability criteria to plan ITAM
      capability development
    • Identify key metrics and methods for improving ITAM capabilities
    • Apply the key steps of the ITAM capability
      development

 

Exam

  • 90 minutes closed book exam
  • 40 multiple choice questions (each one being worth 1 mark)
  • Pass mark 26 out of 40 or 65%.
  • Candidates must have passed the ITIL4 Foundation examination or be an ITIL4 Managing Professional to attend this course. 

Dates For ITIL®4 Specialist: IT Asset Management

VIRTUAL training

  • 17-19 June 2024
  • 23-25 September 2024
  • 16-18 December 2024

    • To book any of these dates, please see below.

Availability and pricing for ITIL®4 Specialist: IT Asset Management:

Please Note: Exam fees (where applicable) are included in the prices quoted.

17-19 June 2024 - VIRTUAL training

£1,400

23-25 September 2024 - VIRTUAL training

£1,400

16-18 December 2024 - VIRTUAL training

£1,400