The ITIL Managing Professional Transition (Version 5) course is designed for experienced ITIL professionals who want to transition to the latest version of ITIL through a focused learning route. This course is suitable for candidates who already hold an eligible advanced ITIL designation and want… READ MORE
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The ITIL Managing Professional Transition (Version 5) course is designed for experienced ITIL professionals who want to transition to the latest version of ITIL through a focused learning route.
This course is suitable for candidates who already hold an eligible advanced ITIL designation and want to update their knowledge of ITIL Version 5 without completing all modules individually.
The course consolidates key concepts from ITIL Product, ITIL Service and ITIL Experience, helping delegates understand how digital products and services are designed, built, delivered, supported and continually improved.
Delegates will explore the ITIL Product and Service Lifecycle, the role of value chain activities, the importance of experience-led service and product management, and the growing influence of AI, automation, governance and digital operating models.
By the end of the course, delegates will be better prepared to apply ITIL Version 5 concepts to real-world product, service and experience management scenarios and to prepare for the relevant PeopleCert examinations.
This course covers the key areas of the ITIL Managing Professional Transition — Product, Service, Experience syllabus, including:
This course is intended for experienced ITIL professionals.
To be eligible for the ITIL Managing Professional Transition route, candidates must hold one of the eligible advanced ITIL designations, such as:
Candidates are expected to have a strong working knowledge of ITIL and experience applying IT service management concepts in practice.
Certification requirements include training through an Accredited Training Organization or PeopleCert official learning route, and successful completion of the required exams.
The ITIL Managing Professional Transition route includes two required exams, which can be scheduled separately and taken in any order.
The Managing Professional Transition exam assesses understanding and application of ITIL Version 5 concepts across digital product management, service management, experience management, AI, automation, value chains and related frameworks.
To be awarded the ITIL Managing Professional Version 5 designation, candidates must also successfully pass the ITIL Transformation Version 5 exam.
ITIL (Version 5) is the latest evolution of the world’s leading framework for managing digital products and services. It provides modern, practical guidance to help organizations design, deliver, operate, and continually improve value in today’s fast-changing, technology-driven environment.
Building on the foundations of ITIL 4, ITIL (Version 5) reflects the realities of modern business, including artificial intelligence, automation, digital platforms, and product-led operating models.
ITIL (Version 5) recognizes that value is created through integrated products, platforms, and services, rather than isolated IT services. It provides guidance across the entire organization, from strategy and leadership to operations and support, helping teams align their work with business goals.
The framework supports organizations working in AI-enabled and highly automated environments. It helps professionals adapt to change, make informed decisions, and manage complex digital ecosystems responsibly.
At the core of ITIL (Version 5) is the Product and Service Lifecycle, which includes eight activities:
Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support.
This provides a clear, end-to-end view of how digital products and services are created and sustained.
ITIL (Version 5) places strong emphasis on user experience and measurable outcomes. It helps organizations understand how stakeholders experience value and how performance can be continually improved.
ITIL (Version 5) offers applied, real-world guidance supported by a clear certification structure. It enables professionals to develop relevant skills while helping organizations improve performance and support digital transformation.
ITIL (Version 5) builds on proven ITIL principles and practices, ensuring continuity with earlier versions. Existing knowledge and certifications remain valuable, enabling a smooth transition.
The ITIL Managing Professional Transition (Version 5) will be available as an e-learning option soon.
24 - 28 August 2026 - VIRTUAL training |
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26 - 30 October 2026 - VIRTUAL training |
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14 - 18 December 2026 - VIRTUAL training |