Leading a modern IT support organisation requires more than an understanding of Service Management frameworks. Managers must also develop the leadership, operational and customer-focused capabilities needed to deliver high-performing support services. The IT Support Manager Capability Programme… READ MORE
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Leading a modern IT support organisation requires more than an understanding of Service Management frameworks. Managers must also develop the leadership, operational and customer-focused capabilities needed to deliver high-performing support services.
The IT Support Manager Capability Programme combines ITIL® Version 5 Foundation with the latest SDI® Service Desk Manager qualification to provide a comprehensive development programme for those responsible for leading, managing or improving IT support teams.
ITIL Foundation provides delegates with an understanding of modern Service Management principles and best practice. SDI Service Desk Manager then develops the leadership, operational management and continual improvement capabilities needed to build and maintain high-performing support organisations.
Together these complementary qualifications create a balanced programme that combines strategic knowledge with practical management capability.
The programme is ideal for Service Desk Managers, Team Leaders, Technical Support Managers, IT Operations Managers and professionals aspiring to leadership roles.
her customer-facing IT support functions.
There are no formal prerequisites.
The programme is recommended for experienced support professionals, team leaders and managers responsible for delivering, leading or continually improving IT support services.
Delegates complete two internationally recognised examinations.
Successful candidates achieve both the ITIL® Version 5 Foundation and SDI® Service Desk Manager certifications, providing a comprehensive qualification portfolio for modern IT support leadership.
The bundle is offered at an attractively discounted rate on the basis that an individual commits to a programme of course dates (where possible) with the full bundle price paid upfront prior to attendance on the first course.
Although course dates scheduled as part of the bundle can be rearranged, our standard terms and conditions covering course transfers apply. (Terms and Conditions)
No refunds are provided for the cancellation of courses in the bundle once any part of the bundle has been undertaken.
All courses in the bundle must be attended within 2 years of the bundle booking date. No refunds either in full or in part would be due should any or all of the courses not be attended within this timeframe (please note our advertised course schedule typically only covers the next 6-12 months but dates beyond this can be arranged as and when dates are published).
Please Note: Exam fees (where applicable) are included in the prices quoted.
Ready to build your team's capability?
Whether you're investing in an individual or developing an entire team, our combined course programmes provide a practical and flexible route to building knowledge, skills and confidence across complementary areas of learning.
To secure this bundle, click the booking button above and enter your details. We will then contact you to agree the exact course dates.
Alternatively, contact us to:
ITIL® Foundation (Version 5) |
13 July 2026 14 September 2026 26 October 2026 7 December 2026 |
SDI® - Service Desk Manager |
30 June 2026 29 September 2026 15 December 2026 |
It is possible to attend a bundle that consists of a mixture of venues.
Ready to build your team's capability?
Whether you're investing in an individual or developing an entire team, our combined course programmes provide a practical and flexible route to building knowledge, skills and confidence across complementary areas of learning.
To secure this bundle, click the booking button above and enter your details. We will then contact you to agree the exact course dates.
Alternatively, contact us to: