Today's IT Support professionals require far more than technical knowledge alone. They need a solid understanding of modern IT Service Management principles alongside the practical skills needed to deliver exceptional customer service, improve operational performance and continually enhance the… READ MORE
(Prices exclude VAT which will be added at the prevailing rate.)
Today's IT Support professionals require far more than technical knowledge alone. They need a solid understanding of modern IT Service Management principles alongside the practical skills needed to deliver exceptional customer service, improve operational performance and continually enhance the services they support.
The IT Support Professional Capability Programme combines ITIL® Version 5 Foundation with the latest SDI® Service Desk Analyst qualification to provide a comprehensive and well-rounded learning experience.
ITIL Foundation introduces delegates to modern Service Management principles, value creation and organisational best practice. SDI Service Desk Analyst then builds upon this foundation by developing the practical behaviours, communication techniques and operational skills required within today's IT support environments.
Together these internationally recognised qualifications provide a balanced programme that develops both strategic understanding and day-to-day capability.
The programme is ideal for professionals working within Service Desk, Technical Support, End User Computing, IT Operations and other customer-facing IT support functions.
There are no formal prerequisites.
This programme is suitable for new and experienced IT professionals looking to develop a comprehensive understanding of modern IT Service Management together with the practical skills required to deliver exceptional support.
Delegates complete two internationally recognised examinations.
Successful candidates achieve both the ITIL® Version 5 Foundation and SDI® Service Desk Analyst certifications, providing a strong foundation for a career in modern IT support.
The bundle is offered at an attractively discounted rate on the basis that an individual commits to a programme of course dates (where possible) with the full bundle price paid upfront prior to attendance on the first course.
Although course dates scheduled as part of the bundle can be rearranged, our standard terms and conditions covering course transfers apply. (Terms and Conditions)
No refunds are provided for the cancellation of courses in the bundle once any part of the bundle has been undertaken.
All courses in the bundle must be attended within 2 years of the bundle booking date. No refunds either in full or in part would be due should any or all of the courses not be attended within this timeframe (please note our advertised course schedule typically only covers the next 6-12 months but dates beyond this can be arranged as and when dates are published).
Please Note: Exam fees (where applicable) are included in the prices quoted.
Ready to build your team's capability?
Whether you're investing in an individual or developing an entire team, our combined course programmes provide a practical and flexible route to building knowledge, skills and confidence across complementary areas of learning.
To secure this bundle, click the booking button above and enter your details. We will then contact you to agree the exact course dates.
Alternatively, contact us to:
ITIL® Foundation (Version 5) |
13 July 2026 14 September 2026 26 October 2026 7 December 2026 |
SDI® - Service Desk Analyst |
8 September 2026 1 December 2026 |
It is possible to attend a bundle that consists of a mixture of venues.
Ready to build your team's capability?
Whether you're investing in an individual or developing an entire team, our combined course programmes provide a practical and flexible route to building knowledge, skills and confidence across complementary areas of learning.
To secure this bundle, click the booking button above and enter your details. We will then contact you to agree the exact course dates.
Alternatively, contact us to: