ITIL®4 Foundation
3-Days

Topics

 The ITIL® 4 Foundation course includes the following:

• Key concepts of Service Management
  • Creating value with services
  • Service Relationships
• Key concepts of ITIL
  • Four dimensions of Service Management
    • Organizations & People
    • Information & technology
    • Partners & suppliers
    • Value streams & processes
  • Service Value System (SVS)
  • The Guding Principles
    • Focus on value
    • Start where you are
    • Progress iteratively with feedback
    • Collaborate and promote visibility
    • Think and work holistically
    • Keep it simple and practical
    • Optimize and automate
  • Service Value Chain
    
    • Plan
    • Improve
    • Engage
    • Design and Transition
    • Obtain/Build
    • Deliver & Support
• Introduction to ITIL Practices
  • Relationship Management
  • Service Level Management
  • Supplier Management
  • IT Asset Management
  • Service Configuration Management
  • Change Control
  • Deployment Management
  • Release Management
  • Service Desk
  • Incident Management
  • Problem Management
  • Service Request Management
  • Monitoring and Event Management
  • Continual Improvement
  • Information Security Management

Pre-Requisites

Candidates wishing to be trained and examined for this qualification should have a general awareness of IT and appreciation of their own business environment and should take the opportunity to do some pre-course reading focusing on the documentation provided.

Exam

• Multiple choice
• 40 questions per paper
• 26 marks required to pass (out of 40 available) - 65%
• 60 minutes duration
• Closed book.

What is ITIL® 4?

ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, The Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

ITIL 4 will provide a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape and adopt this emerging technologies into their IT
operations.

The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

ITIL 4 will be much more relevant to developers, practitioners and businesses as a whole through promoting a holistic view of delivering products and services.

Right from Foundation level, ITIL 4 will emphasise the importance of collaboration, transparency, automating where possible, and working holistically.

ITIL 4 retains many of the core elements that makes ITIL so valuable to individuals and organizations today. Change is a constant state and organizations are struggling to navigate it. ITIL 4 is best practice that supports organizations in navigating this ongoing change.

ITIL 4 is the next iteration that incorporates all of the best things from ITIL as it is known today and expands IT and service operations to a new level. Moving from traditional process lead delivery, ITIL 4 supports faster, quality and value driven delivery for people and organizations.

e-Learning

The ITIL4 Foundation is also available as an e-learning option. You can find details of this here:

ITIL4 Foundation e-learning course

Dates For ITIL®4 Foundation

VIRTUAL training

• 3-5 June 2024
• 29-31 July 2024
• 9-11 September 2024
• 21-23 October 2024
• 16-18 December 2024

To book any of these dates, please see below.