“Digital Transformation” is the latest buzzword, bringing the promise of IT as a key differentiator in doing business. Therefore, IT Service Management (ITSM) is a strategic capability - balancing on the one side new innovation and demands for faster time to market of IT solutions,... READ MORE
“Digital Transformation” is the latest buzzword, bringing the promise of IT as a key differentiator in doing business. Therefore, IT Service Management (ITSM) is a strategic capability - balancing on the one side new innovation and demands for faster time to market of IT solutions, whilst maintaining business availability and continuity. The need for speed is driving developments in Agile, many have already adopted but are still struggling because of ‘Ops’. Ops and ITIL® are seen as barriers to ‘speed’ and ‘agility’ hence the sudden global interest for DevOps.
Sysop are delighted to invite you and your colleagues to a highly interactive seminar exploring:
This short-day seminar presented by leading ITSM consultants will bring to life DevOps theory and practically demonstrate the importance of a strategic approach to organisational change.
High interaction is provided through a demo version of "The Phoenix Project" DevOps business simulation delivered by Paul Wilkinson of GamingWorks. A simulation approach demonstrates value in a practical way and this session will provide a vehicle for the participants to see how DevOps principles can be applied to drive improvements.
Whist Andy Wright of Sysop offers a compare & contrast of DevOps with ITIL to help distill some of the myths and confusion arising from an often misguided view that these are two competing forces.
Demand for this event is expected to be high. Consequently availability is restricted to two attendees per organisation.
Cancellations giving less than 14 days notice will incur a £95 cancellation charge.
Sorry, but we will not accept bookings from private email addresses.
10:00-10:20: Welcome & Introduction
10:20-11:10: DevOps Business Simulation - "The Phoenix Project" (Paul Wilkinson)
11:30-12:30: The Phoenix Project - Round 1 (Paul Wilkinson)
1:15-2:45: The Phoenix Project - Round 2 (Paul Wilkinson)
2:45-3:30: DevOps and ITIL, complementary or in conflict? (Andy Wright)
3:30-3:45: Wrap up & Close
DevOps Business Simulation - The Phoenix Project
Paul Wilkinson (GamingWorks)
Businesses are demanding ever shorter release cycles for new applications. Traditionally ‘Operations’ is seen as a barrier with lengthy bureaucratic controls and delays in provisioning production systems. DevOps is a growing movement for shortening development and deployment and integrating Development and Operations. However this requires a mind-set shift, new behaviours and a cultural shift in both Development and Operations. Traditionally suspicious of each other, they must now work closely together.
This session uses a business simulation game based upon ‘The Phoenix Project’ – a story based on a struggling IT department of a fictitious manufacturing business. The participants are to take on roles of the IT organisation and apply DevOps principles in resolving issues affecting the performance of the IT department. The benefit being the practical demonstration of DevOps in action.
DevOps and ITIL®, complementary or in conflict?
Andy Wright (Sysop)
DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations.
How will this power shift towards the developers affect your service management activities?
Are your Ops suffering from technical debt? How might DevOps and ITIL help?
Is your business suffering from poor quality IT and delivery delays?
Can DevOps help and how will your approach to ITIL need to change?
Are there opportunities to exploit both DevOps and ITIL and what are the essential components that need to be in place?
Dates for this course are available on request. Please Contact us for details.