The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible. The individuals can demonstrate their understanding and application of the concepts... READ MORE
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The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.
ITIL 4 Practitioner: Incident Management enables professionals to efficiently
The key concepts of the Incident Management practice
The processes of the Incident Management practice
The roles and competences of the Incident Management practice
How information and technology support and enable the Incident Management practice
The role of partners and suppliers in the Incident Management practice
How the ITIL capability model can be used to develop the Incident Management practice
The recommendations for the Incident Management practice success
To book any of these dates, please see below.
Please Note: Exam fees (where applicable) are included in the prices quoted.
17 October 2024 - VIRTUAL training |
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13 February 2025 - VIRTUAL training |
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10 April 2025 - VIRTUAL training |