ITIL®4 module insight webinar - Create, Deliver & Support
1-Hour 9:30 -10:30 GMT

In this one-hour webinar, Adam Sawle, will provide an insight into the ITIL4 Managing Professional - Create, Deliver & Support module, a module which many people consider to be the next logical progression from ITIL4 Foundation. ITIL4 introduces many new concepts that have propelled an already...  READ MORE

Price: Free

  • Course:ITIL4-CDS-WEB

ITIL®4 module insight webinar - Create, Deliver & Support

Details

In this one-hour webinar, Adam Sawle, will provide an insight into the ITIL4 Managing Professional - Create, Deliver & Support module, a module which many people consider to be the next logical progression from ITIL4 Foundation.

ITIL4 introduces many new concepts that have propelled an already effective IT Service Management framework to one that is more value-oriented and more adaptable to cope with increasing business demand. Creating, delivering and supporting products & services with a focus on value across every activity makes a significant contribution towards value realization. The Create, Deliver & Support module explores value streams and demonstrates related concepts to empower an IT service provider to best meet the needs of its customers.

This webinar from our “ITIL4 Insight” series will introduce some of these concepts and explain how they relate to both the organization and individuals’ roles.

Specifically, the webinar will cover:

  • An introduction to the ITIL4 framework
  • The ITIL4 Qualification Scheme
  • What does it mean to create, deliver & support products and services?
  • Value creation:
    • Service Value System (SVS)
    • Service Value Chain (SVC)
    • Value Streams
  • Create, Deliver & Support course content
  • Target audience
  • Questions

For further information on the Create, Deliver & Support module then click here:

Webinar Timings: 9:30-10:30 GMT
 

Presenter

Presenter - Adam Sawle

Adam is Sysop's lead for ITIL4 with more than 20 years experience in the field of IT Service Management.  Adam manages client relationships at Sysop, providing advice and guidance as well as delivery of some of our core services.

Dates For ITIL®4 module insight webinar - Create, Deliver & Support

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for ITIL®4 module insight webinar - Create, Deliver & Support:

Dates for this course are available on request. Please Contact us for details.