VeriSM™ Plus
One-day

Target Audience

All professionals and organisations involved in delivering value to customers through the delivery, development, operation and / or promotion of services. VeriSM™ is designed to build upon fundamental service management skills and knowledge gained through VeriSM™ Essentials or another service management framework, to enable individuals to participate most effectively in a service organisation and to deliver value to the consumer. If you are completely new to service management - then you should choose VeriSM™ Essentials as your first certification.

Topics

The Service Organization

• Digital transformation
  
  • Impact of new technology on organizations
  • Impact of digital transformation on service management

People and Organisational Structure

• Organisation structure
  
  • Differences between a leader and a manager
  • Competencies of the service management professional
  • Elements of a well-functioning team

The VeriSM™ Model

• Elements of the VeriSM™ model
• How VeriSM™ re-defines service management
• How VeriSM™ uses the management mesh to create and
  stabilize services
• Elements within each of the four stages of the VeriSM™
  model
  
  • Define
  • Produce
  • Provide
  • Respond
• The process of selecting and integrating management practices.
• The characteristics of successful operating models

Progressive Practices

• The success factors for adopting progressive management
  practices
• The key concepts and when to apply Agile, DevOps, SIAM™,
  Lean as a management practice.

Innovative Technologies

• Impact of Technology
  • Summarize the implications of technology on service management
  • Explain the benefits of cloud, virtualization, and automation
  • Explain the impact of big data, internet of things, mobile computing,bring your own device on service management
  • Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization

Getting Started with VeriSM™

• Identify how to get started
• Describe how to move from reactive to proactive operations

Examination

Pre-Requisites

Candidates wishing to take this VeriSM™ Plus Certificate must hold one or more of the following:

• A current Foundation Certificate (or equivalent) from most other recognised service management frameworks (e.g ITIL Foundation, ISO20000 Foundation)
• VeriSM™ Essentials Certificate

Exam format

• 30 minutes 'closed book'
• 20 multiple choice questions
• Pass mark is 65% (13/20)

Dates For VeriSM™ Plus

London

• 20 September 2018
• 25 October 2018
• 29 November 2018

To book any of these dates, please see below.