VeriSM™ Plus
One-day

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a...  READ MORE

Price: £645 * (including exam)

  • Course:VSM-PLUS ( £495 )
  • Exam:VeriSM™ Plus ( £150 )

(Prices exclude VAT which will be added at the prevailing rate.)

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VeriSM™ Plus

Description

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.

It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.

The Plus Certificate forms a bridge into VeriSM™ and will build upon your existing service management certifications from most other recognised frameworks including ISO 20000, ITIL® and IT4IT, preparing you for service management for the digital age. 

Target Audience

All professionals and organisations involved in delivering value to customers through the delivery, development, operation and / or promotion of services. VeriSM™ is designed to build upon fundamental service management skills and knowledge gained through VeriSM™ Essentials or another service management framework, to enable individuals to participate most effectively in a service organisation and to deliver value to the consumer. If you are completely new to service management - then you should choose VeriSM™ Essentials as your first certification.

Topics

The Service Organization

  • Digital transformation
    • Impact of new technology on organizations
    • Impact of digital transformation on service management

People and Organisational Structure

  • Organisation structure
    • Differences between a leader and a manager
    • Competencies of the service management professional
    • Elements of a well-functioning team

The VeriSM™ Model

  • Elements of the VeriSM™ model
  • How VeriSM™ re-defines service management
  • How VeriSM™ uses the management mesh to create and
    stabilize services
  • Elements within each of the four stages of the VeriSM™
    model
    • Define
    • Produce
    • Provide
    • Respond
  • The process of selecting and integrating management practices.
  • The characteristics of successful operating models

Progressive Practices

  • The success factors for adopting progressive management
    practices
  • The key concepts and when to apply Agile, DevOps, SIAM™,
    Lean as a management practice.

Innovative Technologies

  • Impact of Technology
    • Summarize the implications of technology on service management
    • Explain the benefits of cloud, virtualization, and automation
    • Explain the impact of big data, internet of things, mobile computing,bring your own device on service management
    • Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization

Getting Started with VeriSM™

  • Identify how to get started
  • Describe how to move from reactive to proactive operations

 

Examination

Pre-Requisites

Candidates wishing to take this VeriSM™ Plus Certificate must hold one or more of the following:

  • A current Foundation Certificate (or equivalent) from most other recognised service management frameworks (e.g ITIL Foundation, ISO20000 Foundation)
  • VeriSM™ Essentials Certificate

Exam format

  • 30 minutes 'closed book'
  • 20 multiple choice questions
  • Pass mark is 65% (13/20)

Dates For VeriSM™ Plus

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for VeriSM™ Plus:

Dates for this course are available on request. Please Contact us for details.