VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a... READ MORE
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VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.
It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.
The Plus Certificate forms a bridge into VeriSM™ and will build upon your existing service management certifications from most other recognised frameworks including ISO 20000, ITIL® and IT4IT, preparing you for service management for the digital age.
All professionals and organisations involved in delivering value to customers through the delivery, development, operation and / or promotion of services. VeriSM™ is designed to build upon fundamental service management skills and knowledge gained through VeriSM™ Essentials or another service management framework, to enable individuals to participate most effectively in a service organisation and to deliver value to the consumer. If you are completely new to service management - then you should choose VeriSM™ Essentials as your first certification.
The Service Organization
People and Organisational Structure
The VeriSM™ Model
Progressive Practices
Innovative Technologies
Getting Started with VeriSM™
Pre-Requisites
Candidates wishing to take this VeriSM™ Plus Certificate must hold one or more of the following:
Exam format
Dates for this course are available on request. Please Contact us for details.
Dates for this course are available on request. Please Contact us for details.