Business Relationship Management Professional®

This three-day Business Relationship Management Professional (BRMP®) certification program & exam (included in the course price) is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a...  READ MORE

Price: £1,220  *

  • Ref:BRM-P

* Price excludes VAT which will be added at the prevailing rate.

Business Relationship Management Professional®


This three-day Business Relationship Management Professional (BRMP®) certification program & exam (included in the course price) is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge.

The BRMP course would suit candidates working in the following professions or areas:

  • Business Managers.
  • Provider Managers.
  • IT Service Provider Account Managers.
  • Those with a Business Relationship Management role or position.
  • Consultants looking to gain an insight into Business Relationship Management and looking to gain certification as a Business Relationship Manager.

The course includes the The BRMP® Guide to the BRM Body of Knowledge.


Holders of the BRM Institute Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of:

  • The characteristics of the BRM role.
  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
  • The use of Portfolio Management disciplines and techniques to maximize realized business value.
  • Business Transition Management and the conditions for successful change programs to minimize value leakage.
  • The BRM role in Service Management and alignment of services and service levels with business needs.
  • The principles of effective and persuasive communication.


BRM Overview

  • Be able to explain the goals and objectives of the BRM role.
  • Understand why the BRM role is gaining importance and how it is evolving in response to business and provider forces.
  • Explain the concepts of Business Demand Maturity and Provider Supply Maturity and how these impact the BRM role.
  • Understand the drivers of relationship maturity and be able to differentiate between tactical and strategic BRM roles and how these relate to order taker, trusted consultant and strategic business partner.
  • Be able to explain common BRM reporting and organizing structures.

Strategic Partnering

  • Understand “Demand Shaping” as a means to increase value realization from provider investments, services and assets.
  • Be able to use a Strategic Relationship Management Process and Tools to strengthen business partner and provider relationships.
  • Understand how and where to engage in your business partner’s decision cycle.
  • Co-develop, with your business partner, a Relationship Strategy-on-a-Page as a mutual Relationship Contract.

Business IQ

  • Understand the concepts of 'value leakage' and the BRMs role in minimizing this
  • Understand the concepts of capability roadmaps and how these are derived from business strategy
  • Understand the concepts of value management and how these link business strategy, provider strategy, portfolio and the business case to shape priorities, communicate and drive business value
  • Be able to use business outcomes to clarify strategic initiatives, manage scope and determine value metrics


Portfolio Management

  • Understand how Portfolio Management is the central mechanism for a Value Management Process.
  • Understand how to apply Portfolio Management to the entire life cycle of provider investments, from managing new investments, optimizing existing investments and retiring old investments.
  • Understand the relationships between Project, Program and Portfolio Management and how these work together to optimize business value.
  • Be familiar with two common Portfolio Classification schemes and how they are applied to achieve a Portfolio Balancing.
  • Understand how governance processes and structures are used in support of Portfolio Management.

Business Transition Management

  • Understand what Business Transition Management is, why it is important to BRM, and the components of a Business Transition Capability Model.
  • Understand how to create urgency for stakeholders.
  • Understand the key roles to be orchestrated for successful business transition.
  • Understand key change leadership concepts.
  • Understand the importance of clarifying the change details and typical methods for achieving clarity.
  • Understand how the Cliff Analogy illustrates all key factors in managing a transition

Provider Domain

  • Understand the value-centric definition of a service.
  • Understand the important distinctions between Products and Services and the implications for the BRM.
  • Understand the different aspects of service value and how service provider constraints impact the role of the BRM.

Powerful Communications

  • Understand the components of ‘powerful communications’.
  • Understand how to influence those over whom they do not have direct control.
  • Be able to express themselves through a unique value proposition.



The class is a three-day course with the exam taken on the third day at the end of the course. The course consists of lectures, exercises, discussions, examination practice and technique.

• Multiple choice format
• 50 questions per paper
• 25 marks or more required to pass – 50%
• 40 minute duration
• Closed book.

There are no specific pre-requisites although holding the ITIL® Foundation certificate would be beneficial.

Recommended Follow-Up Training
Certified Business Relationship Manager

Dates For Business Relationship Management Professional®

Heywood (Manchester)

  • 25-27 March 2019
  • 15-17 July 2019
  • 18-20 November 2019
  • To book any of these dates, please see below.

Availability and pricing for Business Relationship Management Professional®:

25-27 March 2019 - Heywood (Manchester)


15-17 July 2019 - Heywood (Manchester)


18-20 November 2019 - Heywood (Manchester)