30 Years
of IT Service Management
of IT Service Management
This two-day course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and Process design projects. Agile thinking improves IT’s effectiveness and efficiency, and enables IT to continue to deliver value... READ MORE
* Initial price shown is the base price for courses at Heywood.
Other venues may have additional supplements.
* Price excludes VAT which will be added at the prevailing rate.
This two-day course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and Process design projects. Agile thinking improves IT’s effectiveness and efficiency, and
enables IT to continue to deliver value in the face of changing requirements.
The learning objectives for CASM include an understanding of:
Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through PEOPLECERT.
To book any of these dates, please see below.
Please Note: Any applicable exam fees are not included in the prices quoted.
You can choose to include or exclude the exam on the booking page.
21-22 November 2019 - Heywood (Manchester) |
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5-6 March 2020 - Heywood (Manchester) |
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14-15 November 2019 - London |