30 Years
of IT Service Management
of IT Service Management
Workshop Overview Technology continues to evolve at a bewildering pace. Today’s businesses interact with their customers in many differing ways often supported by third-party services and/or software. The Service Catalogue is needed now, more than ever, to help identify the key services... READ MORE
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Workshop Overview
Technology continues to evolve at a bewildering pace. Today’s businesses interact with their customers in many differing ways often supported by third-party services and/or software.
The Service Catalogue is needed now, more than ever, to help identify the key services that support business processes; understand the contribution made by those services; identify the support contracts in place that underpin them - and manage them appropriately.
Service Catalogue in Practice
The Service Catalogue provides a single source of consistent information on all operational services and those in development. As such it needs to be widely available to IT service managers. Many organisations don’t realise the true value of the Service Catalogue having invested significant time and effort initially documenting existing services but failing to introduce an effective process for ongoing management.
This interactive workshop will explore the Service Catalogue, outline the benefits it brings, identify approaches to introduce and maintain, and explore interfaces with other ITIL processes.
This workshop is a must for:
Dates for this course are available on request. Please Contact us for details.
Dates for this course are available on request. Please Contact us for details.