Service Catalogue Workshop
One-day

Workshop Overview Technology continues to evolve at a bewildering pace. Today’s businesses interact with their customers in many differing ways often supported by third-party services and/or software. The Service Catalogue is needed now, more than ever, to help identify the key services...  READ MORE

Price: £249  *

  • Ref:WS-SC

* Price excludes VAT which will be added at the prevailing rate.

Service Catalogue Workshop

Description

Workshop Overview

Technology continues to evolve at a bewildering pace. Today’s businesses interact with their customers in many differing ways often supported by third-party services and/or software.

The Service Catalogue is needed now, more than ever, to help identify the key services that support business processes; understand the contribution made by those services; identify the support contracts in place that underpin them - and manage them appropriately.

 Service Catalogue in Practice
The Service Catalogue provides a single source of consistent information on all operational services and those in development. As such it needs to be widely available to IT service managers. Many organisations don’t realise the true value of the Service Catalogue having invested significant time and effort initially documenting existing services but failing to introduce an effective process for ongoing management.

This interactive workshop will explore the Service Catalogue, outline the benefits it brings, identify approaches to introduce and maintain, and explore interfaces with other ITIL processes.
This workshop is a must for:

  • IT Managers
  • Service Managers
  • Service Portfolio Managers
  • Service Level Managers
  • Anyone responsible for producing and/or supporting the Service Catalogue.

 

Objectives

  • Understand the concepts and artefacts of Service Catalogue Management
  • Recognise the possibilities regarding the Service Catalogue structure
  • Identify the activities to be undertaken of produce, publish and maintain a Service Catalogue
  • Recognise the relationship between the Service Catalogue and other Service Management processes and activities

Content

  •  Exploring Services & Service Management
    • Cataloguing Services
    • Service package
    • Segmentation
    • Internal/External Services & Customers
  • Service Catalogue Management
    • Supporting elements
    • Benefits from an IT perspective
    • Benefits from a Business perspective
  • Objectives of Service Catalogue Management
    • Key Activities
    • Establish Interfaces
    • Service Definition & Composition
    • Service Types/Catalogue types
    • Service Records
    • IT Service Catalogue
    • Business Service Catalogue
    • Actionable Service Catalogue
    • Maintenance Requirements
  • Technology for Service Catalogue Management
  • Planning & Implementing a Service Catalogue
    • Service Catalogue Management activities
    • Service Design Package
    • Roles Involved
    • Challenges & risks
  • Key Relationships & Touch points

Dates For Service Catalogue Workshop

Heywood (Manchester)

  • 19 July 2018
  • To book any of these dates, please see below.

Availability and pricing for Service Catalogue Workshop:

19 July 2018 - Heywood (Manchester)

£249