This highly interactive workshop explores the practical, developmental and implementation issues surrounding IT Service Continuity Management. It recognises that every organisation is different and that there is no single solution that can be universally applied. Nevertheless, structured... READ MORE
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This highly interactive workshop explores the practical, developmental and implementation issues surrounding IT Service Continuity Management.
It recognises that every organisation is different and that there is no single solution that can be universally applied. Nevertheless, structured discussions will assist participants to determine for themselves the key drivers and planning activities necessary to formulate an effective IT service continuity plan for their organisation.
IT Service Continuity Management is the process by which plans are put in place and managed to ensure that IT Services are resilient and disaster tolerant yet can recover and continue should a catastrophic incident occur. It is not just about reactive measures, but also about proactive measures - reducing the risk of a disaster in the first instance.
IT Service Continuity Management is regarded as the recovery of the IT infrastructure and IT services. Many businesses these days practice the much further reaching process of Business Continuity Planning (BCP), to ensure that the whole end-to-end business process can continue should a serious incident occur.
IT Service Continuity Management involves the following basic steps:
• Provide management information about IT Service Continuity Management quality and operation
Key Activties
There are a number of practical difficulties which the IT Service Continuity Manager needs to overcome. These include:
Dates for this course are available on request. Please Contact us for details.
Dates for this course are available on request. Please Contact us for details.