ITIL®4 Specialist - Create Deliver & Support e-learning
Self-paced training

For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each and every activity performed across the Service Value Chain. This e-learning module will describe how value streams can be built and...  READ MORE

Price: £695 * (including exam)

  • Course:ITIL4-CDS-CBT ( £425 )
  • Exam:ITIL®4 Advanced Exam ( £270 )

(Prices exclude VAT which will be added at the prevailing rate.)

ITIL®4 Specialist - Create Deliver & Support e-learning

Description

For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each and every activity performed across the Service Value Chain. This e-learning module will describe how value streams can be built and managed in a holistic way and how continual iterations and feedback loops can be included. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work. This course will focus on those activities in the areas of Obtain/Build, Design & Transition and Deliver & Support.

Course Duration: 18-hours

Course Access Period: 90-days

The ITIL®4 courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited

Course Content

Module 1 - SVS Key Concepts and Challenges
Module 2 – Value Streams for New Services
Module 3 – Value Streams for User Support
Module 4 – Know how to Create, Deliver and Support Services
Module 5 – Course Recap and Exam Preparation

Exam Details

Prerequisites:

Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses,

Exam format:

  • Online exam with web-proctoring
  • 90 minutes closed book
  • 40 multiple choice questions (each one being worth 1 mark)
  • Pass mark 28 out of 40 or 70%.
  • Candidates must have passed the ITIL4 Foundation examination to attend this course.

 

Target Audience

This course is suitable for:

IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist and others

Dates For ITIL®4 Specialist - Create Deliver & Support e-learning

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for ITIL®4 Specialist - Create Deliver & Support e-learning:

Dates for this course are available on request. Please Contact us for details.