VeriSM™ Foundation
Self-paced course

The fully accredited VeriSM Foundation course introduces VeriSM, gives a clear understanding of services and service management and the VeriSM model and explains how an organization can incorporate many different management practices to support the delivery of services. Course Content: 22...  READ MORE

Price: £579 

  • Ref:VSM-FC-CBT

* Price excludes VAT which will be added at the prevailing rate.

VeriSM™ Foundation

Description

The fully accredited VeriSM Foundation course introduces VeriSM, gives a clear understanding of services and service management and the VeriSM model and explains how an organization can incorporate many different management practices to support the delivery of services.

Course Content:

  • 22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure
  • Includes video tutorials, study guides and quizzes
  • Study duration: 14 hours
  • Course Access: 30-days
     

Lessons

  • Lesson 1: Organizational context & governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM model
  • Lesson 9: The VeriSM Model Part 1 Define
  • Lesson 10: The VeriSM Model Part 2 Produce
  • Lesson 11: The VeriSM Model Part 3 Provide
  • Lesson 12: The VeriSM Model Part 4 Respond
  • Lesson 13: Adapting the VeriSM Model
  • Lesson 14: Progressive practices Agile
  • Lesson 15: Progressive practices DevOps and SIAM
  • Lesson 16: Progressive practices Lean Shift Left
  • Lesson 17: Progressive practices CXUX Continuous Delivery
  • Lesson 18: Innovative Technologies- Part 1
  • Lesson 19: Innovative Technologies- Part 2
  • Lesson 20: Innovative Technologies- Part 3
  • Lesson 21: Getting Started Lesson
  • Lesson 22: Exam Preparation


 

 

Examination

40 multiple choice questions, 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Foundation course before requesting their exam voucher.

Dates For VeriSM™ Foundation

This is an online self-paced e-Learning course which you can complete at your own pace:

VeriSM™ Foundation

£579.00