Certified Agile Service Manager (CASM)®
Self-paced course

The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’...  READ MORE

Price: £579 

  • Ref:CASM-CBT

* Price excludes VAT which will be added at the prevailing rate.

Certified Agile Service Manager (CASM)®

Overview

The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organizations.

  • Learn at your own pace
  • 30-days online access (60-days available on request)
  • ​Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
  • Study duration: 16 hours

In association with ITSM Zone.

Description

This course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and Process design projects. Agile thinking improves IT’s effectiveness and efficiency, and
enables IT to continue to deliver value in the face of changing requirements.

The Certified Agile Service Manager (CASM) course would suit candidates as follows:

  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Employees and managers responsible for designing, reengineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders

Contents

13 lessons covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts, and getting started.

Lessons in this course...

​Course Introduction
Lesson 1: Why Agile?
Lesson 2: Agile Practices
Lesson 3: Introducing Agile
Lesson 4: Agile Process Design
Lesson 5: Scrum Basics
Lesson 6: Roles Part 1: Scrum Roles
Lesson 7: Roles Part 2: ASM Roles
Lesson 8: Artifacts Part 1: Scrum Artifacts
Lesson 9: Artifacts Part 2: ASM Artifacts
Lesson 10: Events Part 1: Scrum Events
Lesson 11: Events Part 2: ASM Events
Lesson 12: Getting Started
Lesson 13: Exam Preparation

Objectives

The learning objectives for CASM include an understanding of:

  • What it means to “be agile”
  • The Agile Manifesto, its core values and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artefacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
  • Agile Process Improvement – ensuring processes are lean and deliver “just enough control”
  • Agile Process Design – applying Agile practices to process design projects

Exam Details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 26/40 questions (65%)

Dates For Certified Agile Service Manager (CASM)®

This is an online self-paced e-Learning course which you can complete at your own pace:

Certified Agile Service Manager (CASM)®

£579.00