ITIL Foundation Certificate in IT Service Management Those of you familiar with Sysop classroom-based ITIL training courses will recognise the friendly voice of John Allder. His soft Accrington accent lends credibility and interest to, what may otherwise be, a rather dry and dusty subject. John... READ MORE
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Those of you familiar with Sysop classroom-based ITIL training courses will recognise the friendly voice of John Allder. His soft Accrington accent lends credibility and interest to, what may otherwise be, a rather dry and dusty subject.
John has designed and created this ITIL e-learning Foundation course from start to finish and included the very latest 2011 updates. He uses the same material as he would in the classroom but with a comfortable and intimate delivery style so suited to the e-learning medium.
Easy to follow modules
This CBT course consists of a number of online modules which you can follow at your own pace.
Each module consists of a training presentation video, followed by a quiz to test your knowledge. At the end of the course there are two example exam papers to give you a feel for the Foundation Course exam.
The course is designed for:
Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
IT professionals working within an organisation that has adopted and adapted ITIL® to enable them to understand and therefore contribute to the ongoing service improvement programme.
This may include but is not limited to IT professionals, business managers and business process owners.
On successful completion of the course delegates will be able to understand:
Service Management as a practice.
The Service lifecycle.
Key principles and Models related to Service Management.
Be aware of:
Associated Technology and Architecture.
The ITIL® Qualification scheme.
You don't need a credit card to book this course.
We will send an invoice. You can pay by credit card by telephone if you choose, otherwise just send us a cheque.
No Quibble Guarantee
If you're not entirely satisfied with your learning experience we will cancel your change and refund any monies you have paid. No fuss, no quibble.
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The ITIL Foundation eLearning course comprises the following study areas:
Each module has a downloadable PDF reference guide, and an online interactive quiz to test your knowledge.
In addition, at the end of the course there are two example exam papers for the ITIL v3 Foundation exam to prepare you for the big day.
Service Management as a practice -
The Service Lifecycle -
Key Principles and Models -
Continual Service Improvement
No sales tax is levied on sales outside the European Union.
For EU customers VAT is levied at UK standard rate.
ITIL® FOUNDATION EXAMINATION
This course somes with an exam voucher to enable you to book an online PeopleCert examination. A computer, a webcam and an internet connection are all that you need.
Exam Registration is a two-step process:
If you are using a PeopleCert Code for a PeopleCert Online Proctoring exam: You can register up to 4 hours prior to the exam.
If you have taken an exam with PeopleCert in the past, you may already have a valid PeopleCert Account and you can proceed with the registration process. If not, you have to create one. If you require any help with your PeopleCert Account creation process you can call, or email customer support
To register for your exam:
Intermediate (Classroom based) Capability Courses
ITIL3-OSA Operational Support and Analysis (4½ days)
ITIL3-RCV Release Control and Validation (4½ days)
ITIL3-SOA Service Offerings and Agreements (4½ days)
ITIL3-PPO Planning Protection & Optimisation (4½ days)
More details here: http://www.sysop.co.uk/training-courses/17/itil-v3-courses#c4
Please Note: Any applicable exam fees are not included in the prices quoted.
You can choose to include or exclude the exam on the booking page.
ITIL®v3 Foundation Course (CBT 2018)