ITIL v3 Foundation Certificate in IT Service Management Those of you familiar with Sysop classroom-based ITIL training courses will recognise the friendly voice of John Allder. His soft Accrington accent lends credibility and interest to, what may otherwise be, a rather dry and dusty... READ MORE
Those of you familiar with Sysop classroom-based ITIL training courses will recognise the friendly voice of John Allder. His soft Accrington accent lends credibility and interest to, what may otherwise be, a rather dry and dusty subject.
John has designed and created this ITIL e-learning Foundation course from start to finish and included the very latest 2011 updates. He uses the same material as he would in the classroom but with a comfortable and intimate delivery style so suited to the e-learning medium.
Easy to follow modules
This CBT course consists of a number of online modules which you can follow at your own pace.
Each module consists of a training presentation video, followed by a quiz to test your knowledge. At the end of the course there are two example exam papers to give you a feel for the Foundation Course exam.
The course is designed for:
Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
IT professionals working within an organisation that has adopted and adapted ITIL® to enable them to understand and therefore contribute to the ongoing service improvement programme.
This may include but is not limited to IT professionals, business managers and business process owners.
On successful completion of the course delegates will be able to understand:
Service Management as a practice.
The Service lifecycle.
Key principles and Models related to Service Management.
Be aware of:
Associated Technology and Architecture.
The ITIL® Qualification scheme.
You don't need a credit card to book this course.
We will send an invoice. You can pay by credit card by telephone if you choose, otherwise just send us a cheque.
No Quibble Guarantee
If you're not entirely satisfied with your learning experience we will cancel your change and refund any monies you have paid. No fuss, no quibble.
The ITIL Foundation eLearning course comprises the following study areas:
Each module has a downloadable PDF reference guide, and an online interactive quiz to test your knowledge.
In addition, at the end of the course there are two example exam papers for the ITIL v3 Foundation exam to prepare you for the big day.
Service Management as a practice -
What is a service?
What is service management as a practice?
The Service Lifecycle -
Understanding the service lifecycle and the objectives and business value for each phase in the lifecycle.
Key Concepts -
Understanding the key concepts and terminology used within Service Management.
Key Principles and Models -
What is service strategy.
The 3 types of service providers.
The importance of the 4 “P’s”.
The 5 major aspects of Service Design.
The 7 sourcing approaches.
The service V model.
The polarised requirements of Service Operation e.g. stability versus responsiveness.
The importance of communication.
Continual Service Improvement
The PDCA and CSI models.
The importance of measurements and Governance.
The 4 main activities within Service Strategy.
The 4 key processes within Service Design.
The 3 essential processes used in Service Transition.
The 4 day to day processes of Service Operation.
The 7 step improvement process of CSI.
The service desk and its reliance on other Service management functions.
The roles and their associated responsibilities within Service management.
No sales tax is levied on sales outside the European Union.
For EU customers VAT is levied at UK standard rate.
Intermediate (Classroom based) Capability Courses
ITIL3-OSA Operational Support and Analysis (4½ days)
ITIL3-RCV Release Control and Validation (4½ days)
ITIL3-SOA Service Offerings and Agreements (4½ days)
ITIL3-PPO Planning Protection & Optimisation (4½ days)
More details here: http://www.sysop.co.uk/training-courses/17/itil-v3-courses#c4
ITIL® Foundation Course (Free Trial)