ITIL®4 Overview
1/2 Day

This short-day course is designed for all levels of IT staff requiring an introductory overview to IT Service Management in the digital age. It provides a ‘taster’ to ITIL4, briefly introducing the key concepts whilst providing a more practical understanding of the core areas IT...  READ MORE

Price: Free  *

  • Ref:ITIL4-OV
  • * Initial price shown is the base price for courses at Heywood.
    Other venues may have additional supplements.

    Show price for:
    Heywood (Manchester)  London 

* Price excludes VAT which will be added at the prevailing rate.

ITIL®4 Overview

Description

This short-day course is designed for all levels of IT staff requiring an introductory overview to IT Service Management in the digital age.

It provides a ‘taster’ to ITIL4, briefly introducing the key concepts whilst providing a more practical understanding of the core areas IT Practitioners are concerned with on a day-to-day basis.

Demand for this course is high consequently availability is restricted to two attendees per organisation per course date.

Cancellations giving less than 14 days notice will incur a £95 cancellation charge.

On completion, delegates will understand the need for Service Management, ITIL4 components and the benefits that can accrue from its alignment to this best practice approach. If you are considering undertaking a service improvement program within your organization, or you have heard of ITIL or the updated framework and are not quite sure what it is all about, then this half-day overview is an excellent insight. This overview will help you understand the changing landscape of Service Management and how it is leading to new agile ways of working and explore the relevance for you and your organization, enabling transformation towards a service cuture with an increased focus on value creation.

Sorry, but we will not accept bookings from private email addresses.

Topics

  • The ITSM landscape in the Digital Age
  • Introduction to the Service Value System
  • ITIL4 Practices
    • Service Desk
    • Incident Management
    • Service Request Management
    • Problem Management
    • Change Enablement
    • Service Level Management
    • Continual Improvement
    • Other relevant practices in summary
  • 4 Dimensions of Service Management
  • Service Value Chain
  • ITIL Guiding Principles
  • What next?

Venues

Heywood (Manchester)

Byron House
Green Lane
Heywood
Lancs
OL10 2DY
 

London

150 Minories
London
EC3N 1LS

Dates For ITIL®4 Overview

Heywood (Manchester)

  • 24 January 2020
  • 20 March 2020
  • 22 May 2020

London

  • 14 February 2020
  • 19 June 2020
  • To book any of these dates, please see below.

Availability and pricing for ITIL®4 Overview:

24 January 2020 - Heywood (Manchester)

Free 

20 March 2020 - Heywood (Manchester)

Free 

22 May 2020 - Heywood (Manchester)

Free 

14 February 2020 - London

Free 

19 June 2020 - London

Free