ITIL®4 Managing Professional Transition
5-Days

The 5-day ITIL®4 Managing Professional transition module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam. The transition module enables candidates...  READ MORE

Price: £1,650  *

  • Ref:ITIL4-MPT
  • Exam: ITIL®4 Advanced Exam (£215 ex VAT )
  • * Initial price shown is the base price for courses at Heywood.
    Other venues may have additional supplements.

    Show price for:
    Heywood (Manchester)  London 

* Price excludes VAT which will be added at the prevailing rate.

ITIL®4 Managing Professional Transition

Description

The 5-day ITIL®4 Managing Professional transition module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.

The transition module enables candidates to recognise their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.

The module will provide information on the key elements of the following modules from ITIL 4 Managing Professional:

  • ITIL 4 Specialist Create, Deliver and Support
  • ITIL 4 Specialist Drive Stakeholder Value
  • ITIL 4 Specialist High Velocity IT
  • ITIL 4 Strategist Direct Plan and Improve.

The course will also provide an introduction and cover the key concepts found in ITIL 4 Foundation.

To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched. 

If you want to clarify how many ITILv3 credits you or a colleague have then please email us on admin@sysop.co.uk .

Learning Outcomes

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • Know how to create, deliver and support services
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realise and validate service value
  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of GRC and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement

Dates For ITIL®4 Managing Professional Transition

Heywood (Manchester)

  • 18-22 November 2019
  • 27-31 January 2020
  • 16-20 March 2020
  • 11-15 May 2020

London

  • 11-15 November 2019
  • 25-29 November 2019
  • 9-13 December 2019
  • To book any of these dates, please see below.

Availability and pricing for ITIL®4 Managing Professional Transition:

Please Note: Any applicable exam fees are not included in the prices quoted.
You can choose to include or exclude the exam on the booking page.

18-22 November 2019 - Heywood (Manchester)

£1,650 

27-31 January 2020 - Heywood (Manchester)

£1,650 

16-20 March 2020 - Heywood (Manchester)

£1,650 

11-15 May 2020 - Heywood (Manchester)

£1,650 

11-15 November 2019 - London

£1,730 

25-29 November 2019 - London

£1,730 

9-13 December 2019 - London

£1,730