ITIL®4 Specialist - High Velocity IT e-learning
Self-paced training

Organizations are becoming increasingly digital enabled and the scope of the High Velocity IT course is the primary activities in the digital value chain. The more digital parts of an organization demand a significantly different way of thinking and working than traditional ‘operating...  READ MORE

Price: £695 * (including exam)

  • Course:ITIL4-HVIT-CBT ( £425 )
  • Exam:ITIL®4 Advanced Exam ( £270 )

(Prices exclude VAT which will be added at the prevailing rate.)

ITIL®4 Specialist - High Velocity IT e-learning

Description

Organizations are becoming increasingly digital enabled and the scope of the High Velocity IT course is the primary activities in the digital value chain. The more digital parts of an organization demand a significantly different way of thinking and working than traditional ‘operating models’ for IT service management. The course therefore focusses on all activities across the Service Value Chain with the emphasis on accelerated value streams.

Course Duration: 18-hours

Course Access Period: 90-days

The ITIL®4 courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited

Course Content

Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

  • Understand the following terms:
    • Digital organization
    • High velocity IT
    • Digital transformation
    • IT transformation
    • Digital products
    • Digital technology
  • Understand when the transformation to high velocity IT is desirable and feasible.
  • Understand the five objectives associated with digital products – to achieve:
    • Valuable investments – strategically innovative and effective application of IT
    • Fast development - quick realization and delivery of IT services and IT-related products
    • Resilient operations - highly resilient IT services and IT-related products
    • Co-created value - effective interaction between service provider and consumer
    • Assured conformance - to governance, risk and compliance (GRC) requirements.

 Understand the digital product lifecycle in terms of the ITIL ‘operating model’

  •  Understand how high velocity IT relates to:
    • The four dimensions of service management
    • The ITIL service value system
    • The service value chain
    • The digital product lifecycle

Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

  • Understand and know how to use the following concepts:
    • Ethics
    • Safety culture
    • Lean Culture
    • Toyota Kata
    • Lean / Agile / Resilient / Continuous
    • Service-dominant logic
    • Design thinking
    • Complexity thinking

Know how to contribute to achieving value with digital products

  • Know how the service provider ensures valuable investments are achieved.
  • Know how to use the following practices to contribute to achieving valuable investments
    • Portfolio management
    • Relationship management
  • Know how the service provider ensures fast deployment is achieved
  • Know how to use the following practices to contribute to achieving fast deployment
    • Architecture management
    • Business analysis
    • Deployment management
    • Service validation and testing
    • Software development and management
  • Know how the service provider ensures resilient operations are achieved.
  • Know how to use the following practices to contribute to achieving resilient operations
    • Availability management
    • Capacity and performance management
    • Monitoring and event management
    • Problem management
    • Service continuity management
    • Infrastructure and platform management
  • Know how the service provider ensures co-created value is achieved.
  • Know how to use the following practices to contribute to achieving co-created value with the service consumer
    • Relationship management
    • Service design
    • Service desk
  • Know how the service provider ensures assured conformance is achieved.
  • Know how to use the following practices to contribute to achieving assured conformance
    • Information security management
    • Risk management

 

Exam Details

Prerequisites:

Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses,

Exam format:

  • Online exam with web-proctoring
  • 90 minutes closed book
  • 40 multiple choice questions (each one being worth 1 mark)
  • Pass mark 28 out of 40 or 70%.
  • Candidates must have passed the ITIL4 Foundation examination to attend this course.

Target Audience

  • Individuals working in or migrating to delivery of digital products and services
  • Individuals working in or migrating to highly automated environments
  • Individuals working in or migrating to lean, agile or DevOps ways of working

Example Job Titles
Service Designer; Release Manager; Cloud Architect; DevOps Engineer; Software Developer; Automation Specialist; Test Engineer; Scrum Master; Business Transformation Manager; Applications Engineer; Cloud Software and Network Engineer; IT Operations Manager

Dates For ITIL®4 Specialist - High Velocity IT e-learning

This is an online self-paced e-Learning course which you can complete at your own pace:

Please Note: Exam fees (where applicable) are included in the prices quoted.

ITIL®4 Specialist - High Velocity IT e-learning

£695.00