To drive stakeholder value, all stakeholders must contribute to the co-creation of service value. The Drive Stakeholder Value course aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. It will... READ MORE
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To drive stakeholder value, all stakeholders must contribute to the co-creation of service value. The Drive Stakeholder Value course aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. It will discuss the main steps of a customer journey, providing guidance on how to co-create the most valuable journey. The course therefore focuses on activities related to accepting Demand, Engaging with Stakeholders and realizing Value.
Course Duration: 18-hours
Course Access Period: 90-days
The ITIL®4 courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited
Understand how customer journeys are designed
Know how to target markets and stakeholders
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to align expectations and agree details of services
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption / provisioning)
Know how to realise and validate service value
Prerequisites:
Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses,
Exam format:
Example Job Titles
Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX/CX Designer; Service Level Manager; Customer Success Manager; Scrum Master; IT Solutions Manager; Contract Manager; Enterprise Architect; Vendor Manager; Demand Manager
Please Note: Exam fees (where applicable) are included in the prices quoted.
ITIL®4 Specialist - Drive Stakeholder Value e-learning |