ITIL®4 Strategist - Direct, Plan & Improve e-learning
Self-paced training

The ITIL 4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and...  READ MORE

Price: £695 * (including exam)

  • Course:ITIL4-DPI-CBT ( £425 )
  • Exam:ITIL®4 Advanced Exam ( £270 )

(Prices exclude VAT which will be added at the prevailing rate.)

ITIL®4 Strategist - Direct, Plan & Improve e-learning

Description

The ITIL 4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.

Course Duration: 18-hours

Course Access Period: 90-days

The ITIL®4 courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited

 

Course Content

Understand the Key Concepts of Direct, Plan & Improve

  • Understand the following key terms:
    • Direction
    • Planning
    • Improvement
    • Operating Model
    • Methods
    • Risks
    • Scope of control
  • Understand the differences between the following key concepts:
    • Vision and Mission
    • Strategy, Tactics and Operations
    • Governance, compliance and management
    • Policies, Controls and Guidelines
  • Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement

Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

  • Identify the scope of control and within this:
    • Know how to cascade goals and requirements
    • Know how to define effective policies, controls and guidelines
    • Know how to place decision-making authority at the correct level

Understand the role of GRC and know how to integrate the principles and methods into the service value system

  • Understand the role of risk and risk management in DPI
  • Understand how governance impacts DPI
  • Know how to ensure that controls are sufficient, but not excessive

Understand and know how to use the key principles and methods of continual improvement for all types of improvements

  • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
  • Know how to identify assessment objectives, outputs, requirements and criteria
  • Know how to select an appropriate assessment method for a particular situation
  • Know how to define and prioritize desired outcomes of an improvement
  • Know how to build, justify and advocate for a business case
  • Know how to conduct:
    • improvement reviews
    • analysis of lessons learned
  • Know how to embed continual improvement at all levels of the SVS.

Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

  • Understand the nature, scope and potential benefits of organizational change management
  • Know how to use the key principles and methods of Communication & OCM:
    • Identify and manage different types of stakeholders
    • Effectively communicate with and influence others
    • Establish effective feedback channels
  • Know how to establish effective interfaces across the value chain

Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement

  • Know how to define indicators and metrics to support objectives

Understand and know how to direct, plan and improve value streams and practices

  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
  • Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
    • Addressing the 4 dimensions
    • Applying the guiding principles
    • Value stream mapping
    • Optimization of workflow
    • Elimination of waste
    • Ensuring & utilizing feedback

 

 

Exam Details

Prerequisites:

Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses,

Exam format:

  • Online exam with web-proctoring
  • 90 minutes closed book
  • 40 multiple choice questions (each one being worth 1 mark)
  • Pass mark 28 out of 40 or 70%.
  • Candidates must have passed the ITIL4 Foundation examination to attend this course.

Target Audience

This course is suitable for:

  • Individuals responsible for planning, reviewing and improving products and services
  • Individuals responsible for planning work, improving products, or managing organizational change
  • Individuals responsible for interfacing with governance, risk and compliance

Example Job Titles
Continuous Improvement Manager; Change Manager; Capacity Manager; IT Operations Manager; Cloud Architect; Enterprise Architect; Service Portfolio Manager; Service Designer; Risk Manager; Information Security and Compliance Manager; Cloud Systems Engineer
 

Dates For ITIL®4 Strategist - Direct, Plan & Improve e-learning

This is an online self-paced e-Learning course which you can complete at your own pace:

Please Note: Exam fees (where applicable) are included in the prices quoted.

ITIL®4 Strategist - Direct, Plan & Improve e-learning

£695.00