ITIL®4 Professional Leader bundle

The ITIL4 Professional Leader bundle provides qualifiying delegates a short cut to the ITIL4 Managing Professional & ITIL4 Strategic Leader qualifications.  These two qualifications place delegates on the road to ITIL Master, the capstone of the ITIL4 Certification Scheme. The bundle...  READ MORE

Price: £2,920 * (including exam)

  • Course:ITIL4-PL-BUND ( £2,380 )
  • Exam:ITIL®4 Advanced Exams ( £540 )

    • * Initial price shown is the base price for courses at Heywood.
    Other venues may have additional supplements.

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(Prices exclude VAT which will be added at the prevailing rate.)

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ITIL®4 Professional Leader bundle

Description

The ITIL4 Professional Leader bundle provides qualifiying delegates a short cut to the ITIL4 Managing Professional & ITIL4 Strategic Leader qualifications.  These two qualifications place delegates on the road to ITIL Master, the capstone of the ITIL4 Certification Scheme.

The bundle includes two courses:

  • ITIL4 Managing Professional (MP) Transition module (available Nov 2019)
  • ITIL4 Leader - Digital & IT Strategy (available 2020)

The ITIL4 Managing Professional Transition module converts an ITILv3 Expert or 17 credits from the ITILv3 scheme into an equivalent ITIL4 qualification - ITIL4 Managing Professional.

The second course, ITIL4 Leader - Digital & IT Strategy added to the ITIL4 Managing Professonal qualification provides delegates a rounded view of ITIL4 and provides the pre-requisites needed for ITIL Master.

DATES FOR ITIL4 LEADER - DIGITAL & IT STRATEGY TBC

Managing Professional

Learning Outcomes

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • Know how to create, deliver and support services
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realise and validate service value
  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of GRC and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement

Digital & IT Strategy

Details of this course are not yet available.

The following dates have professional been allocated for Heywood (Manchester) outings of this course:

Week commencing:

  • 2nd March 2020
  • 1st June 2020

Dates For ITIL®4 Professional Leader bundle

The following venues and dates are available for the ITIL®4 Professional Leader bundle:

Please Note: Exam fees (where applicable) are included in the prices quoted.

Manchester Dates

In order to secure this bundle, click the booking button above and we shall then ask for your details and will subsequently be in contact to arrange your exact course dates.

ITIL®4 Managing Professional Transition

26-30 October 2020

1-5 February 2021

7-11 June 2021

ITIL®4 Leader - Digital & IT Strategy

5-7 October 2020

15-17 February 2021

18-20 May 2021

London Dates

In order to secure this bundle, click the booking button above and we shall then ask for your details and will subsequently be in contact to arrange your exact course dates.

ITIL®4 Managing Professional Transition

26-30 October 2020

7-11 December 2020

Mixed Venues

It is possible to attend a bundle that consists of a mixture of venues.

In order to secure this bundle, click the booking button above and we shall then ask for your details and will subsequently be in contact to arrange your exact course dates.