This course leads to the ITIL® Certificate – Continual Service Improvement. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. This course... READ MORE
* Initial price shown is the base price for courses at Heywood.
Other venues may have additional supplements.
* Price excludes VAT which will be added at the prevailing rate.
This course leads to the ITIL® Certificate – Continual Service Improvement. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
This course is suitable for individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.
The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments. The live exam will take place at the end of Day 3.
Introduction to continual service improvement
Continual service improvement principles
Continual service improvement process
Continual service improvement methods and techniques
Organizing for continual service improvement
Implementing continual service improvement
Challenges, critical success factors and risks
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).
Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.
ITIL-PRAC - ITIL® Practitioner
ITIL-SS - Service Strategy
ITIL-SD - Service Design
ITIL-ST - Service Transition
ITIL-SO - Service Operation
ITIL-MAL - Managing Across the Lifecycle
If your goal is to attain the coveted ITIL "Expert" qualification, you should consider our "bundle" of courses to get you there in the most cost-effective way.
The ITIL Expert Lifecycle bundle includes all of the Lifecycle courses and the over-arching Managing Across the Lifecycle and is offered considerably cheaper than booking them separately.
Worried about committing to dates so far ahead? Stop worrying - we are always willing to transfer you to an alternative date - just give us 4 week's notice and there will be no additional charge.
Please Note: Any applicable exam fees are not included in the prices quoted.
You can choose to include or exclude the exam on the booking page.
18-20 February 2019 - Heywood (Manchester)
24-26 June 2019 - Heywood (Manchester)
31 October-2 November 2018 - London
12-14 November 2018 - London