ITIL® Foundation Course
3 Day Course

This classroom based course leads to the qualification “ITIL® Foundation Certificate in IT Service Management”. The target group of the ITIL Foundation certificate in IT Service Management is drawn from: • Individuals who require a basic understanding of the ITIL framework...  READ MORE

Price: £795  *

  • Ref:ITIL-FC
  • Exam: ITIL® Foundation Certificate in IT Service Management (£180 ex VAT )
  • * Initial price shown is the base price for courses at Heywood.
    Other venues may have additional supplements.

    Show price for:
    Heywood (Manchester)  London  Reading 

* Price excludes VAT which will be added at the prevailing rate.

ITIL® Foundation Course

Description

This classroom based course leads to the qualification “ITIL® Foundation Certificate in IT Service Management”.

The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. 

• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

The purpose of the course is to ensure that students gain an understanding of the IT processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.

On successful completion of the course delegates will be able to understand

• Service management as a practice (comprehension)
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness).

 

 

Topics

Service Management as a practice -

  • What is a service?
  • What is service management as a practice?

The Service Lifecycle -

  • Understanding the service lifecycle and the objectives and business value for each phase in the lifecycle.

Key Concepts -

  • Understanding the key concepts and terminology used within Service Management.

Key Principles and Models -

Service Strategy

  • What is service strategy.
  • The 3 types of service providers.

Service Design

  • The importance of the 4 “P’s”.
  • The 5 major aspects of Service Design.
  • The 7 sourcing approaches.

Service Transition

  • The service V model.

Service Operation

  • The polarised requirements of Service Operation e.g. stability versus responsiveness.
  • The importance of communication.

Continual Service Improvement

  • The PDCA and CSI models.
  • The importance of measurements and Governance.

Processes -

  • The 4 main activities within Service Strategy.
  • The 4 key processes within Service Design.
  • The 3 essential processes used in Service Transition.
  • The 4 day to day processes of Service Operation.
  • The 7 step improvement process of CSI.

Functions -

  • The service desk and its reliance on other Service management functions.

Roles -

  • The roles and their associated responsibilities within Service management

Pre-Requisites

Candidates wishing to be trained and examined for this qualification should have a general awareness of IT and appreciation of their own business environment and should take the opportunity to do some pre-course reading focusing on the documentation provided.

Follow-up Training

Intermediate Capability Courses

ITIL-OSA  Operational Support and Analysis (5 days)

ITIL-RCV  Release Control and Validation (5 days)

ITIL-SOA  Service Offerings and Agreements (5 days)

ITIL-PPO  Planning Protection & Optimisation (5 days)

ITIL-PRAC ITIL Practitioner (3 days)

Dates For ITIL® Foundation Course

Heywood (Manchester)

  • 19-21 November 2018
  • 14-16 January 2019
  • 11-13 March 2019
  • 13-15 May 2019

London

  • 22-24 October 2018
  • 5-7 November 2018
  • 7-9 November 2018
  • 19-21 November 2018
  • 3-5 December 2018
  • 17-19 December 2018

Reading

  • 22-24 October 2018
  • To book any of these dates, please see below.

Availability and pricing for ITIL® Foundation Course:

Please Note: Any applicable exam fees are not included in the prices quoted.
You can choose to include or exclude the exam on the booking page.

19-21 November 2018 - Heywood (Manchester)

£795 

14-16 January 2019 - Heywood (Manchester)

£795 

11-13 March 2019 - Heywood (Manchester)

£795 

13-15 May 2019 - Heywood (Manchester)

£795 

22-24 October 2018 - London

£835 

5-7 November 2018 - London

£835 

7-9 November 2018 - London

£835 

19-21 November 2018 - London

£835 

3-5 December 2018 - London

£835 

17-19 December 2018 - London

£835 

22-24 October 2018 - Reading

£815