ITIL®4 Overview (Virtual)
1/2 Day

This half-day virtual course is designed for all levels of IT staff requiring an introductory overview to IT Service Management in the digital age. It provides a ‘taster’ to ITIL4, briefly introducing the key concepts whilst providing a more practical understanding of the core areas IT...  READ MORE

Price: Free

  • Course:ITIL4-OV-VIR

ITIL®4 Overview (Virtual)

Description

This half-day virtual course is designed for all levels of IT staff requiring an introductory overview to IT Service Management in the digital age.

It provides a ‘taster’ to ITIL4, briefly introducing the key concepts whilst providing a more practical understanding of the core areas IT Practitioners are concerned with on a day-to-day basis.

Demand for this course is high consequently availability is restricted to three attendees per organisation per course date.

On completion, delegates will understand the need for Service Management, ITIL4 components and the benefits that can accrue from its alignment to this best practice approach. If you are considering undertaking a service improvement program within your organization, or you have heard of ITIL or the updated framework and are not quite sure what it is all about, then this half-day overview is an excellent insight. This overview will help you understand the changing landscape of Service Management and how it is leading to new agile ways of working and explore the relevance for you and your organization, enabling transformation towards a service cuture with an increased focus on value creation.

This course will be delivered using Sysop's virtual learning platform Adobe Connect.

Topics

  • The ITSM landscape in the Digital Age
  • Introduction to the Service Value System
  • ITIL4 Practices
    • Service Desk
    • Incident Management
    • Service Request Management
    • Problem Management
    • Change Enablement
    • Service Level Management
    • Continual Improvement
    • Other relevant practices in summary
  • 4 Dimensions of Service Management
  • Service Value Chain
  • ITIL Guiding Principles
  • What next?

Zoom

This course will be provided using the Zoom virtual learning platform.

Participants can connect in from anywhere using their PC/device. 

Timing

 This session will run from 9:30am-12:30pm.

Dates For ITIL®4 Overview (Virtual)

Online

  • 10 September 2020
  • To book any of these dates, please see below.

Availability and pricing for ITIL®4 Overview (Virtual):

10 September 2020 - Online

Free