ITIL®4 Overview
1/2 Day

Description

This short-day course is designed for all levels of IT staff requiring an introductory overview to IT Service Management in the digital age.

It provides a ‘taster’ to ITIL4, briefly introducing the key concepts whilst providing a more practical understanding of the core areas IT Practitioners are concerned with on a day-to-day basis.

Demand for this course is high consequently availability is restricted to two attendees per organisation per course date.

Cancellations giving less than 14 days notice will incur a £95 cancellation charge.

On completion, delegates will understand the need for Service Management, ITIL4 components and the benefits that can accrue from its alignment to this best practice approach. If you are considering undertaking a service improvement program within your organization, or you have heard of ITIL or the updated framework and are not quite sure what it is all about, then this half-day overview is an excellent insight. This overview will help you understand the changing landscape of Service Management and how it is leading to new agile ways of working and explore the relevance for you and your organization, enabling transformation towards a service cuture with an increased focus on value creation.

Sorry, but we will not accept bookings from private email addresses.