09 November 2010
Sysop head of training, Michelle Major-Goldsmith has been awarded the prestigious ITIL Trainer of the year at the itSMF Industry Awards Dinner in London.
13 October 2010
No actors mouthing a script they don't understand; no irritating and distracting cartoons; just a fully qualified ITIL professional explaining things as they are.
13 September 2010
The APM Group and TSO have released inormation relating to the updates to ITIL v3 to take place during the summer of 2010.
10 September 2010
For the second year running, Sysop head of training, Michelle Major-Goldsmith and principal consultant, Andy Wright, have been selected as finalists for the itSMF award ITIL Trainer of the Year.
07 July 2010
Everyone knows the story of Apollo 13. Indeed it was made into a highly succesful film starring Tom Hanks as Jim Lovell the mission commander. It illustrates the benefits of carefully thought-out processes for problem and change management.
09 June 2010
In addition to our well-established and widely acclaimed ITIL Overviews we are now offering you and your team an opportunity to gain a better understanding of PRINCE2 by attending a short-day Prince 2 Overview..
18 January 2010
1. No management commitment 2. Saying 'Yes', but meaning 'No' 3. ITIL Never work here 4. No continual improvement focus 5. ITIL is the objective not what it should achieve
04 November 2009
The OGC has announced the withdrawal of ITIL v2 examinations from summer 2010 and of the v3 "bridging exams" from 2011.