Sysop News


itSMF Trainer of the Year 2010

09 November 2010

Sysop head of training, Michelle Major-Goldsmith has been awarded the prestigious ITIL Trainer of the year at the itSMF Industry Awards Dinner in London.

ITIL® e-learning Foundation Course

13 October 2010

No actors mouthing a script they don't understand; no irritating and distracting cartoons; just a fully qualified ITIL professional explaining things as they are.

ITIL v3 Update

13 September 2010

The APM Group and TSO have released inormation relating to the updates to ITIL v3 to take place during the summer of 2010.

ITIL ® Experts are Trainer of the Year finalists again!

10 September 2010

For the second year running, Sysop head of training, Michelle Major-Goldsmith and principal consultant, Andy Wright, have been selected as finalists for the itSMF award ITIL Trainer of the Year.

Apollo 13 a story of Change & Problem Management

07 July 2010

Everyone knows the story of Apollo 13. Indeed it was made into a highly succesful film starring Tom Hanks as Jim Lovell the mission commander. It illustrates the benefits of carefully thought-out processes for problem and change management.

ITIL Training & Prince too

09 June 2010

In addition to our well-established and widely acclaimed ITIL Overviews we are now offering you and your team an opportunity to gain a better understanding of PRINCE2 by attending a short-day Prince 2 Overview..

Top 10 types of resistance to ITIL improvement initiatives

18 January 2010

1. No management commitment 2. Saying 'Yes', but meaning 'No' 3. ITIL Never work here 4. No continual improvement focus 5. ITIL is the objective not what it should achieve

Withdrawal of ITIL version 2

04 November 2009

The OGC has announced the withdrawal of ITIL v2 examinations from summer 2010 and of the v3 "bridging exams" from 2011.