Sysop News

The world’s first ITIL v3 Expert has qualified in the UK through ISEB.

19 September 2009

Paul Jackson, owner of mmXcellence ltd, ( ) a service management consultancy based in the Thames Valley has successfully achieved a world first, and qualified, with Sysop, as an ITIL v3 Expert through the accredited V3 Lifecycle learning route, passing every exam at the first attempt and in just ten weeks! Paul is the world’s first ISEB candidate to achieve ITIL Expert through this route

Paul says: “For me, ITIL, IT Service Management and the drive towards more efficient, effective, transparent IT operations has been the core focus of my working life for a number of years and, for me, achieving this qualification is an important step in progressing my career. I look forward to bringing this knowledge and experience to bear on future projects, and working with our customers to help them achieve their goals.”

Paul gained the qualification after completing an intensive, fast track study program whereby all five ITIL v3 lifecycle courses, and the overarching “Managing Across the Lifecycle” course were completed over a ten- week period.

Paul adds: “When I was searching out an ITIL training provider I was looking for 3 things; value for money, course availability and reputation. For me, Sysop stood out from the crowd in all three areas, and, as I am not the most patient of people, their “Fast-track to ITIL V3 Expert “ offering, whilst being both demanding and challenging, was the only one for me!”
Training provider Sysop,( a leading Service Management consultancy and training organisation, became the first independent training organisation in the UK to gain accreditation for all ITIL v3 training materials in August 2009.

Stuart Sawle, MD of Sysop said : “We are very proud of our track record on ITIL v3 qualifications. We were one of the first of the trainers to gain accreditation for all of the ITIL v3 qualifications and the first to accept a student onto the, very demanding, “Managing across the Lifecycle” course. Paul booked a concentrated programme of training with us and proved to be an exceptional student and a joy to teach. We wish him well in his career and continued success in his business goals with mmXcellence.”

Michelle Major-Goldsmith, Head of ITIL Training at Sysop said: “This was a real team effort in which Paul played no small part. Each of my team members played a part in delivering the training to Paul and I led him through “Managing across the Lifecycle”. I’m so proud of everyone, it’s been a demanding schedule: developing the courses to the high professional standard demanded by the ISEB; delivering them in the classroom; and refining them to smooth the presentation flow.

Richard Pharro, CEO, The APM Group, the ITIL Qualifications Scheme Accreditor, said “We extend our hearty congratulations to Paul Jackson for achieving ITIL Expert status. Achieving this level so rapidly is testament to his knowledge of service management and to his professionalism. We hope others are inspired by his achievement and aspire to do the same.”