Sysop News

itSMF Trainer of the Year 2010

09 November 2010

itSMF Trainer of the Year 2010

Sysop head of training, Michelle Major-Goldsmith has been awarded the prestigious ITIL Trainer of the year at the itSMF Industry Awards Dinner in London.

The IT Service Management Trainer of the Year Award is awarded to the individual that, in the judges’ view, has been the most successful and consistent IT Service Management trainer during the year.

Michelle's winning submission, in the judges’ opinion,  demonstrated a proven ability to conduct a course, showed familiarity with the topic, and demonstrated excellent communication and coaching skills. Above all, Michelle had the experience and had the enthusiasm to hold her audience.

Sysop, managing director - Stuart Sawle, said "Michelle thoroughly deserves this award. She brings an air of calm and friendly authority to everything she does, be that leading the best team of trainers in the world or engaging with customers directly. Anyone who has met Michelle will recognise that the qualities she demonstrates in every one of her course outings are exactly those that the judges were looking for."

I'm also immensely proud of Andy Wright who was also a finalist for this award. Two finalists in consecutive years and a Winner in 2010. What an achievement!".