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ITIL® official syllabus courses and other core publications exist to educate participants about IT Best Practice – teaching them the content of the official guidance and testing their learning by examination.
The courses concentrate on “the what”, rather than “the how” of IT service management best practice.
Sadly, all too often when the focus is on the official syllabus, students return to the workplace under-equipped to deal with the challenges of bringing about change and putting the theory into practice.
Sysop firmly believes that the primary purpose of training is to change behaviour in the workplace.
We carry that purpose into the classroom in the delivery of our IT Best Practice examination courses and into our overall product set.
That means we offer practical workshops tailored to the specific needs of our client organisations.
But don't just take our word for it - take a look at what our students say...
“Good pace, didn't drag. Knowledgeable trainer with real examples of the theory. Enjoyed exercises which helped put services in real life situations which helped understanding. Handout & slides very helpful. Friendly welcome and very good facilities in student area.”
“I just wanted to say a big thank you for guiding me through the v3 bridging course….I remember our last conversation before leaving the building saying that in the nicest possible sense I don't want to see you again for a while !! (i.e. no resits) :-) I've just been emailing Adam Sawle re the course…..I actually found that the exam was very fair and as far as I could tell you'd covered off everything within the paper. Like you said, if you read the question paper carefully and know the material, and take your time in the exam then it is not unachievable (I'm living proof…I'm certainly not an academic, and I even had to resit one of my papers once in v2 years ago). A tick in the box for me thanks to you….really appreciate it. ”
“One of the most enjoyable, beneficial and rewarding courses I have ever attended.”
“Thanks to all at Sysop for the Managers ITIL course. - John - Andy - and Janet for such excellent training that I got a distinction in both papers and of course to Janice and all the support staff who made the training run so smoothly. ”
“It's always a pleasure working with Sysop.”