30 Years
of IT Service Management
of IT Service Management
Stuart Sawle has amassed an incredible 50+ years’ experience of IT. He started his career in 1965 working for Dunlop on the then very advanced LEO III and progressed into Operations Management before switching to a technical career in 1972.
In 1985, Stuart founded Sysop. At first providing technical support consultancy, Sysop progressed to add technical training to its portfolio and latterly creating an enviable reputation as one of the most highly respected advocates of the ITIL Service Management disciplines.
Stuart is a Fellow of the BCS.
Adam joined Sysop in 1999 as a graduate and has worked his way through a number of technical roles. His expertise originally in the field of IT Networking & Storage Solutions presented him with great experience of large scale data centres.
His progression through to ITIL Expert and PRINCE2 qualifications led to him naturally fulfil Project Manager Roles on a number of Sysop’s ITSM Consultancy assignments. Adam excels in leading Sysop’s Consultative way of engaging with our clients and primarily works with them to identify a road map of ITSM improvement using a mixture of Professional Services.
Janice is the familiar and friendly voice of Sysop - leading the team that deals with all of the course administration, from preparing the course material to handling the finances.
Her background as a retail store manager adds a very customer-focused dimension to the Sysop training services.
Andy is a true expert in Service Management. He was one of the first people to gain ITIL managers’ level certification and has continued to maintain his qualifications with each subsequent revision of ITIL.
Over his career he has gained direct experience of the design and implementation of infrastructure and software solutions, working in partnership with third parties, customers and suppliers. Andy has a wealth of Service Management expertise gained in a variety of organizations.
Through his course leadership and workshop activities Andy is able to articulate both the benefits of good practice and the consequences of bad practice in a thoroughly engaging way.
John has been delivering Service Management training for the past fourteen years during which time he has helped thousands of people to gain ITIL qualifications.
His thirty years of experience in application development and technical support provides him with a wealth of real-life examples to bring to life what can be a dry subject.
Mark is a senior service management professional, with almost 30 years experience in the IT industry. He has been involved in ITIL since the earliest days gaining the ITIL v1 Manager certificate in 1993.
He has 25 years of service management experience gained as a practitioner, trainer and consultant, which he uses during training to deliver genuinely practical skills and perspective as well as examination success.
Mark was on the review panel for the 2011 ITIL V3 refresh project.
Ian has over 40 years IT experience gained within the Financial Services industry. During this time he has gained significant experience of using ITIL best practice to develop and enhance organisational capabilities.
An ITIL accredited author, Ian has also won several IT Service Management awards for innovative approaches in the exploitation of ITIL and the creation of best practice publications. Ian is a regular contributor and speaker at industry bodies and forums on IT best practice
This extensive insight and knowledge enables him to bring ‘ITIL to life’ to improve student understanding through real life examples of both best and bad practice.
