Customer Comments


Success stories from our training delegates...

  • “Michelle did an excellent job this morning. My objective was to raise the level of understanding so that my senior managers could sensibly debate how we can use ITIL. Michelle exceeded my expectation. She spoke with clear authority, worked well with my team and explained the practical application of ITIL in a way that we could comfortably relate to. In three hours Michelle moved our big question from "why should we do ITIL?" to "Why would we not want to?".”

    Chris Goodbourn - Intellectual Property Office

  • “The group exercises were enjoyable and the closed questions are very useful exam preparation - Excellent course. Content and delivery were really first rate. The course is very intensive. However, lots of support from Andy and John. I am grateful and hope to continue to prepare for exam success. ”

    Oliver Plumpton - Durham Constabulary

  • “Thanks to all at Sysop for the Managers ITIL course. - John - Andy - and Janet for such excellent training that I got a distinction in both papers and of course to Janice and all the support staff who made the training run so smoothly. ”

    Alex Hocking - Marval

  • “I just want to thank you all, and especially to Michelle for making such a vast information so easily understandable and applicable to real life experiences. I am very pleased with my results and if in the future I decided to improved my qualifications in ITIL I know where to go. Also, I will have no doubt in recommend yourselves to any of my colleagues or peers.”

    Eduardo Puchol - Hesketh Fletcher High School & Humanities College

  • “I take it we all passed ... yippeeeeee. I honestly couldn't believe it when I got the results, I found the exam really tough and was convinced I hadn't passed so it was a real confidence boost to get the result. I thoroughly enjoyed the course and fed this back to my boss straight away. Thank you ever so much for all your support and such great training style. ”

    Angie Walker - Telindus

  • “As I said on the first day of the course. Pass or Fail is largely down to the quality of the teaching. Ours was clearly excellent”

    Howard Miles - Aggregate Industries

  • “I recently attended the ITIL version 3 Foundation Bridge course and was successful in passing the exam. The course was perfectly outlined and enjoyable due to the excellent instruction. Sysop are very friendly and professional and I will be passing on my ITIL experience to my colleagues at Sigma as well as recommending Sysop to anybody who wishes to take ITIL courses. See you again in September for my Service Offerings and Agreements”

    Steve Deane - Sigma Consulting Solutions

  • “I organised the [v3FC] course on behalf of this group. The Administration was excellent. Communication during the run-up [to the course] was excellent. Please convey my thanks to Janice Bottomley.”

    Clare Jones - Astrazeneca

  • “Please pass on my thanks on to Neil, the trainer, and everyone at Sysop for what was possibly the best training course I have ever been on. I will certainly be asking that Sysop are used for all my ITIL training from this point on. ”

    John Wallworth - Steria

  • “Please can you pass on our thanks to all involved in making our day on the ITIL overview so enjoyable. Tracy Lawton and myself attended the course on 3rd October and found it to be really beneficial. We are currently arranging our schedules to allow us to attend the Foundation course. Special thanks to Michelle for making the course itself both informative and interesting and we both look forward to seeing you all again soon.”

    Gail Ogden - EDS

  • “Both lecturers were good communicators. Both trainers were excellent. Encouraging and cajolling? But never bullying. Exactly the right balance of carrot and stick approach. Very professionally handled in all ways. Thank you. Very sensitive to delegates concern about exams.”

    Stephen Morton

  • “The training was tough, I am glad I did it with Sysop, I think we were well prepared, so credit to you.”

    Mark Bielinski - IQFlow

  • “As well as accepting my thanks can you please pass them on to Janet and everyone else at Sysop for the help in getting me through the exam - neither paper felt particularly good at the time so it's a very pleasant surprise and not a bad way to start the day. I'll probably stop smiling sometime next week!”

    Alan Myatt - Cheshire County Council

  • “Glad to hear that everyone passed it must be down to the quality of the course! ”

    Craig Cummins - Tarmac

  • “I have been working with Stuart’s organisation, Sysop, for almost 20 years now and I find the services and solutions they deliver to be top class. From delivering complex IT solutions to education of ITIL service management concepts, their enthusiasm and professionalism shines through. I would have no trouble in recommending Stuart or his organisation to any company at any level within an organisation.”

    Dave Berwick

  • “I was very impressed by the high standard of facilities at Sysop, the professionalism of all their staff, and the high degree of commitment to candidate success.”

    Alan Blunt - Aberdeenshire Council

  • “Thank you for presenting such a good course, it was one of the best I have ever attended.”

    Tony Clarke - Home Office

  • “The questions were challenging and I was unsure if I gave them what they wanted. Your preparation, practice questions and material were the key I think, many thanks.”

    Angela Hitchen - British Nuclear Group

  • “Thanks for making the course so enjoyable, it speaks volumes that you succeeded in getting us all through. Many thanks and I think that goes for us all from what I have heard from the others. ”

    Mark Brierley - Bradford-iCT

  • “Thank you for the excellent course you delivered. I enjoyed my three days at Sysop and found your course content and delivery excellent providing me with the information I needed to pass the course and exam first time. I would not hesitate to recommend Sysop to my friends and colleagues as the whole experience was enjoyable.”

    David Foster - Steria