Customer Comments

Success stories from our training delegates...

  • “Thank you for making this an enjoyable course and having the patience to help me understand areas where I may have struggled.”

    Jean Schuler - United Utilities

    Course: ITIL® Foundation Certificate - 25/03/2015

  • “I have thoroughly enjoyed the [PRINCE2] training and course facilities. I am very satisfied with the way the course has been delivered and would recommend to colleagues.”

    Stephen Birchall - J C Decaux

    Course: PRINCE2® Combined Practitioner - 23/02/2015

  • “As always a professional and informative approach to training - highly recommended.”

    Jane Leake - Furness Building Society

    Course: ITIL® Release Control & Validation - 27/04/2015

  • “The course was really enjoyable and informative - I learned a lot. The course materials were really well organised and easy to use. Stuart was an excellent trainer - his style and delivery were great & really made me feel confident.”

    Lorraine Noel - University of Huddersfield

    Course: ITIL® Foundation Certificate - 28/01/2015

  • “Good pace, didn't drag. Knowledgeable trainer with real examples of the theory. Enjoyed exercises which helped put services in real life situations which helped understanding. Handout & slides very helpful. Friendly welcome and very good facilities in student area.”

    Katherine Hall - Brown Shipley

    Course: ITIL® Foundation Certificate - 08/12/2014

  • “Course: Service Operation. A good course, a lot to cover. Trainer (Andy) had good knowledge.”

    Tim Summerton - GE Money

  • “Course Operational Support & Analysis - Andy made a potentially very 'dry' subject enjoyable.”

    Ian Rosindale - University of Manchester

  • “Really enjoyed the course. I wasn't particularly looking forward to it to be honest but I'm really glad I did it. Things make a lot more sense now about what we need to do as a department.”

    Anne-Marie Greenwood - University of Huddersfield

  • “Very informative tutor, easy going and full of real-life examples - awesome guy! Had my doubts about this course, thinking it was going to be a chore but thanks to Stuart, it was very enjoyable and I now have a much better understanding of what ITIL is.”

    Naz Hussain - University of Huddersfield

  • “Viv Moore: Stuart was a very good trainer and hopefully, having passed bot mock exams, I will successfully pass the actual ones . Thank you.”

    Viv Moore - British Council

  • “ I really enjoyed the course and Stuart delivered it in a way that clearly explained the principles & provided day to day examples to explain further - which was excellent.”

    Kath Westwell - The Christie Hospital

  • “Just to let you know I passed my Expert exam! You may already know by now, the result came in really early Tuesday. I just wanted to say thank you to everyone at Sysop who helped get me through the process. I really enjoyed all of the training, both Andy and John are excellent trainers. ”

    Sandra Goulden - Contractor

  • “The whole of the experience has been a pleasure. The quality, staff, training material were all fantastic. I will most definitely recommend Sysop to friends and colleagues.”

    Nima Torkaman - Cisco systems

  • “Stuart delivered the training in a down to earth way using his own experiences to demonstrate key points. This worked very well indeed. He was open to challenge and debate and kept us on track very well. The course materials are excellent and I found the added glossary very useful. The staff at Sysop are very welcoming and the facilities are very good. ”

    Wendy Dickinson - Lavendon Group

  • “Trainer Skills - Great! Participation - Brilliant! Thank you for a great course and for making a subject which isn't the most exciting actually feel great to be part of. Also a special thank you for whoever made the arrangements for food "Halal" diet. We were not expecting much and were pleasntly surprised and loved the food. Such a great change from the cheese sandwiches we get elsewhere. The fresh fruit is also a great idea. Really well done on all the facilities provided by Sysop. ”

    Kafiat Ali - Rochdale MBC

  • “Really enjoyed the course. A lot to take back, a real eye-opener on all the ITIL parts we have not got quite right. Highly recommended to all senior IT management. ”

    Nico Devocelle - Lavendon Group

  • “Stuart is possibly one of the nicest people you could meet. His anecdotes are inspiring and his smile is infectious. I really enjoyed the course - thank you! ”

    Paul Gannon - NHS Manchester

  • “Great venue - facilities were of a high standard with sufficient parking. Most importantly, the staff were welcoming and the tutor was informed, friendly and patient. ”

    Sarah Harris - NHS Salford

  • “I just got my ITIL Service Design results through and I scored 38/40. I am really happy with that. This is the second course I have done with Andy as the tutor and I also scored 38/40 on that (CSI ITIL) I would like to take this opportunity to thank Andy in particular for his excellent tutealage. It is the best training I have ever had. ”

    Mike Jones - NHS Greater Manchester

  • “Stuart, Michelle, Thank you both again for the end phase review report. As discussed, our efforts in the immediate future will be focused around the implementation of the various modules of ‘Service Now’, in support of our service management processes guided by the work undertaken by Sysop and the resulting outputs. We are extremely pleased with the results of the work undertaken by Sysop and feel that the recommendations you have made and roadmap for success will help us improve our services greatly, now this engagement is ended. I wish Sysop success in your future dealings with the organisations emerging out of Greater Manchester PCTs. ”

    Michael Whittaker - NHS Salford

  • “In the past 12 months, I undertaken all my Intermediate Lifecycle exams with Sysop and thanks to their advice, guidance and support, I've passed them comfortably. The trainers (particulary Andy Wright) know the material/syllabus very well, and prepare you fully for the exam. The Lifecycle courses are run over 4 days with a mock exam at the end of day 4, and the real exam first thing on the morning of the fifth day. I found this schedule very beneficial as you get the full evening before the real exam to concentrate on revising your weak areas (that have been identified from the sample questions and the mock paper). All the staff at Sysop are friendly and helpful, and once you've booked onto a course, they provide a guarantee that the course will run - regardless of how many people are booked on. (I have experience from other providers who cancel courses because only one or two are booked on the course. Fully recommend Sysop.”

    Lynne Dawson - Sheffield Hallam University

  • “Just a quick expression of my pleasure & joy at passing the ITIL Planning, Protection & Optimisation course! 36 out of 40 is a mark I am very proud of! [I still kick myself for the 4points I missed!] Anyway, just 2 weeks before then, I passed the ITIL Service Offerings & Agreements again with 36 out of 40. In November, I passed Service Transition with 34 out of 40. Prior to that, I had taken the ITIL Continual Service Improvement and got 36 out of 40 so a lot can be said for my intellect (no modesty) but I'd like to thank you for the environment you have created at Sysop. I truly enjoy studying there - which is why I have taken these courses in quick succession. ”

    Jennifer Siba Baidoo - Acorn Business & IT Consultancy Ltd

  • “Thanks for a brilliant experience. One satisfied customer!”

    Jennifer Siba Baidoo - Acorn Business & IT Consultancy

  • “Michelle is a credit to your company and has been praised by everyone who has worked with her for her knowledge, skills and above all else, patience! I have had a relationship with Sysop for several years now and am delighted that we can take this further and engage in the most significant ITIL project NWL has undertaken to date. Together, I’m sure we’ll get there! ”

    Claire Burn - Northumbrian Water

  • “A Big thank you to Sysop for all your help and support during my journey to obtaining my ITIL V3 EXPERT accreditation. I have found Sysop to be professional, customer focused, supportive and helpful. I would like to further extend my thanks & appreciation especially to Michelle Major-Goldsmith (Head Trainer) who has been extremely supportive during my lifecycle modules at Sysop. I would have no hesitation in recommending Sysop as my number 1 ITIL Training Provider and look forward to taking further courses with Sysop in the near future. ”

    Lisa Ayed

  • “I have recommended this [CBT ITIL Foundation Certificate] course to several people as it provides a high quality product at a very reasonable price. Congrats! Now, how about some of the other ITIL courses delivered in the same manner? Or a PRINCE 2 course? As a contractor, I cannot take classroom based courses as (a) I lose money (b) they cost too much More Online courses please!! ”

    Robert Browett

  • “A quick note to say “Thank you” for making the course enjoyable and informative. [Michelle's] enthusiasm for the subject made the work on the course much easier to follow.”

    Gail Ogden - HP Enterprise Services

  • “I would just like to take this opportunity to thank you for the ITIL training at HP in Newcastle 3 weeks ago. I received my results today and am happy to report that I passed with a score of 31. I hope the lack of beer in Saudi isn't too bad and just think of the enjoyment of your first pint of real ale when you get back on British soil. ”

    Emma Girdlestone - HP Enterprise Services

  • “Thanks to all the team at Sysop for a really enjoyable course last week, the level of training I received was of the highest standard and John’s knowledge helped to make the theory real and applicable to the workplace.”

    Mike Culshaw - NHS Northwest

  • “Very enjoyable course, Michelle is a very polished trainer and as very good in her delivery, knowledge and understanding”

    Tim Thickett - Ricoh