Introduction

The twenty first century has seen a significant rise in the number of organisations embarking on Service Management and raising the skill set and professionalism of their staff by investing in the ITIL ® accredited training. This has, in the majority of cases, been Foundation course training. On the return to the workplace the staff have been fired up and ready to adopt the principles and good practices endorsed and taught on the Foundation course. Occasionally this enthusiasm wanes as attempts to inject this common sense approach within the department / organisation is met by a number of barriers.

If action is not taken to overcome these obstacles then the good practices taught in terms of improving the IT services will fall by the wayside.

In our experience most installations go through this process and although the barriers may well be the same, lack of information, no buy in, not enough time, no more budget. Each installation is different when you get down to the detail.

The SYSOP workshops are designed to help you and your site overcome these hurdles so that Service Management can move forward and show to your customers and colleagues that it does make a difference. Remember it doesn’t matter how hard you think about something, nothing is achieved until action takes place. The SYSOP workshops will help you identify what actions and activities are needed and how you can achieve them for your site to achieve your objectives.