Description

This five day course leads to the ITIL Certificate – Release, Control and Validation (RCV). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is designed for Individuals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.

It is particularly suitable for Operational staff involved in (or likely to be involved in)
• Change Management,
• Release and Deployment Management,
• Service Validation and Testing,
• Service Asset and Configuration Management,
• Request Fulfillment,
• Service Evaluation
or
• Knowledge Management

Structure

The course will consist of formal lecturing, group discussions, in course assignments, and a practice examination paper. Days one to four will consist of detailed learning activities with evening assignments. The morning of day 5 will be devoted to revision and exam preparation. The examination will take place after lunch on day five.
 

Topics

Service Management as a Practice

Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management

Change management as a capability to realise successful service transition

Service validation and testing as a capability to assure the integrity and the quality of service transition

Service asset and configuration management as a capability to monitor the state of service transition

Knowledge management as part of enhancing the on-going management decision support and service delivery capability

Service request fulfilment and evaluation to assure meeting committed service level performance

Common Service Operation activities for supporting the service management Lifecycle.

Release Control and Validation process roles and responsibilities

Technology and Implementation Considerations

Challenges, Critical Success Factors and risks

And specifically in the following key ITIL process and role areas
• Change management
• Service release and deployment management
• Service validation and testing
• Service asset and configuration management
• Knowledge management
• Request fulfilment
• Service Evaluation
 

Pre-requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.
 

Recommended Follow-up Training

ITIL3-OSA – Operational Support and Analysis. (5 days).
ITIL3-SOA - Service Offerings and Agreement. (5 days).
ITIL3-PPO – Planning Protection & Optimisation. (5 days).
ITIL3-MAL – Managing across the Lifecycle. (5 days).
 

The following dates are available for this course:

Dates for this course are available on request. Please Contact us for details.