ISO 20000 Consultants Course

3-day courses for Consultants and Practitioners who need to understand the requirements of the Standard and/or be able to demonstrate professional competence in order to perform consultancy assignments. These courses are structured around the approved syllabus and materials and meet the...  READ MORE

Price: £795.00  *

  • Ref:ISO2KCT
  • Exam: ISO20000 Consultants Examination (£145.00 ex VAT )

* Price excludes VAT which will be added at the prevailing rate.

ISO 20000 Consultants Course

Description

3-day courses for Consultants and Practitioners who need to understand the requirements of the Standard and/or be able to demonstrate professional competence in order to perform consultancy assignments.

These courses are structured around the approved syllabus and materials and meet the requirements for preparation for formal examination as a Consultant.

The courses cover Parts 1 and 2 of the Standard and include detailed examination of each part, discussions, exercises and exam practice. Copies of the Standard and Pocket Guide are included.

 

Topics

Overview of the ISO20000 Service Management standard

Introduction and background

• The certification scheme
• Use and application of the standard (Part 1 and Part 2)
• Assessments and Audits
• Role of Toolsets
• Eligibility and Scope


Coordination and integration Processes

• Requirements for a Management System
• Planning and Implementing Service Management
• Planning and Implementing new and changes services

Service Delivery Processes

• Service Level Management
• Capacity Management
• Service Continuity and Availability Management
• Budgeting and Accounting for IT Services
• Service Reporting
• Information Security Management

Resolution, Control and Release Processes

• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release management

Relationship Processes

• Business Relationship Management
• Supplier Management
 

Examinations

The Certificate is awarded to candidates passing the relevant examinations, which can only be taken as part of an accredited training course.

The examination consists of two papers: a 1-hour, multiple choice paper and a 1-hour written assignment. Both examinations are “closed book”.
 

Dates For ISO 20000 Consultants Course

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for ISO 20000 Consultants Course:

Dates for this course are available on request. Please Contact us for details.