Description

The Change and Problem cycle is a familiar phenomenum - Changes result in problems which, in turn, generate changes - a destructive cycle that consumes resource and destroys service levels.

This short day seminar examines the processes and culture deployed at NASA and, in particular, how these contributed to the successful recovery of the Apollo 13 mission - preventing what would otherwise have been a terrible tragedy instead creating a legend with powerful lessons in process management.

Demand for this event is high and is limited to a maximum of fourteen places per event - consequently availability is restricted to two attendees per organisation per scheduled date.

Cancellations giving less than 14 days notice will incur a £95 cancellation charge.

Overview

Participants will recognise and appreciate the benefits of adopting “best practice”. They will see for themselves the results of inadequately designed processes and will feel the exhilaration of the difference that good processes and team-work can make.

The widely acclaimed Apollo 13 simulation will be used to illustrate how properly managed change and problem management processes can be used in even the most challenging of circumstances to deliver success. and maintain service continuity.
 

The following dates are available for this course:

Heywood (Manchester)

• 21 September 2010 (Fully booked)