Business Relationship Management
Short day

This short-day interactive workshop is suitable for individuals who have an interest in Business Relationship Management. The workshop explores the many roles and responsibilities required to deliver the effective management of the relationship between the Business/Customer and the IT providers of...  READ MORE

Price: £250.00  *

  • Ref:WS-BRM

* Price excludes VAT which will be added at the prevailing rate.

Business Relationship Management

Overview

This short-day interactive workshop is suitable for individuals who have an interest in Business Relationship Management.

The workshop explores the many roles and responsibilities required to deliver the effective management of the relationship between the Business/Customer and the IT providers of service. The roles discussed are based on the ITIL® framework. ITIL® is non prescriptive guidance which outlines good practice methods for designing and operating processes that allow the achievement of effective service management.

It is particularly suitable for: Operational staff involved in:
• Service Level Management;
• Demand Management;
• Supplier Management;
• Account/Client Relationship Management
or
• Business Relationship Management
 

Key Topics

Taking note of the particular concerns and interests of attendees, the workshop will explore, through short lecture sessions; exercises; and group discussions; the various processes and roles that underpin successful business relationship management. These will include:

  • ITIL® Service Management principles
  • Business Service Management – establishing a Service Culture
  • Business Relationship Management – ensuring the Service Catalogue and Portfolio meet the needs of customers
  • Defining value and understanding the customer perspective
  • Service Portfolio Management which provides documentation for services and prospective services in business terms
  • Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint
  • Demand Management which identifies Patterns of Business Activity to enable the appropriate strategy to be implemented
  • Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place
  • Measuring Customer Perception & Satisfaction, Continual Service Improvement activities
  • Supplier Management which ensures all partners and suppliers are managed in the appropriate way (including contract management)
  • Benefits, Costs and Possible Problems for Business Relationship Management

Dates For Business Relationship Management

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for Business Relationship Management:

Dates for this course are available on request. Please Contact us for details.