IT Service Continuity Management
Short Day

This highly interactive workshop explores the practical, developmental and implementation issues surrounding IT Service Continuity Management. It recognises that every organisation is different and that there is no single solution that can be universally applied. Nevertheless, structured...  READ MORE

Price: £195.00  *

  • Ref:WS-ITSCM

* Price excludes VAT which will be added at the prevailing rate.

IT Service Continuity Management

Introduction

This highly interactive workshop explores the practical, developmental and implementation issues surrounding IT Service Continuity Management.

It recognises that every organisation is different and that there is no single solution that can be universally applied. Nevertheless, structured discussions will assist participants to determine for themselves the key drivers and planning activities necessary to formulate an effective IT service continuity plan for their organisation.

Key Topics

IT Service Continuity Management is the process by which plans are put in place and managed to ensure that IT Services are resilient and disaster tolerant yet can recover and continue should a catastrophic incident occur. It is not just about reactive measures, but also about proactive measures - reducing the risk of a disaster in the first instance.

IT Service Continuity Management is regarded as the recovery of the IT infrastructure and IT services. Many businesses these days practice the much further reaching process of Business Continuity Planning (BCP), to ensure that the whole end-to-end business process can continue should a serious incident occur.

IT Service Continuity Management involves the following basic steps:

  • Performing a Risk Assessment) for each of the IT Services to identify the assets, threats, vulnerabilities and countermeasures for each service.
  • Evaluating the options for recovery
  • Producing the Contingency Plan
  • Testing, reviewing, and revising the plan on a regular basis




• Provide management information about IT Service Continuity Management quality and operation
 

Key Activities

Key Activties

  • Define scope of IT Service Continuity Management
  • Conduct Business Impact Analysis
  • Conduct IT Risk Assessment.
  • Define IT Service Continuity Strategy in line with Business Continuity strategy
  • Perform IT Service Continuity organization and implementation planning activities
  • Implement standby arrangements and risk reduction measures
  • Develop IT recovery plans and procedures
  • Perform Testing of IT recovery plans and procedures
  • Review and audit IT recovery plans and procedures
  • Perform IT Service Continuity educational training and awareness activities
  • Assess impact of IT changes on IT Service Continuity plans and processes
  • Validate ongoing ability of IT Service Continuity strategies to meet business requirements
  • Provide management information about IT Service Continuity Management quality and operation
     

ITSCM in Practice

There are a number of practical difficulties which the IT Service Continuity Manager needs to overcome. These include:

  • Organisational resistance to making investments which do not show an immediate and measurable return.
  • Insufficient / inadequate budget.
  • Insufficient / inadequate resources.
  • Essential ITSCM tasks and activities have a lower priority than more urgent and visible day-to-day matters.
  • The risk analysis is inadequate meaning that real threats and vulnerabilities are overlooked.
  • Staff are not familiarised with the actions to take and procedures to follow in the event of a catastrophe.
  • Understudy / support staff do not fully appreciate their role in the event of the primary ITSCM practitioner being unavailable or incapacitated.
     

Dates For IT Service Continuity Management

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for IT Service Continuity Management:

Dates for this course are available on request. Please Contact us for details.