Description

This five day course leads to the ITIL Certificate – Managing Across the Lifecycle. This is a free-standing qualification, but is also one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a detailed understanding ofITIL Lifecycle Management and how it may be implemented to enhance the quality of IT service provision within an organisation

It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. 

Structure

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to four will consist of detailed learning activities with evening assignments. The morning of day five will be devoted to revision and exam preparation. The examination will take place after lunch on day five.

Pre-requisites

In order to attend this course, students must have accumulated at least 17 points from a combination of ITIL® Intermediate Lifecycle or Capability Courses.

If you are uncertain of your points score, you can check your credit profile for the ITIL Expert Certification by clicking the link below and selecting the V2 and V3 modules you have successfully completed. Then click the "View Credit Profile" button to reveal your route options.

www.itil-officialsite.com/itilservices/v1/map.asp

The following dates are available for this course:

Heywood (Manchester)

• 28 May-1 June 2012
• 10-14 September 2012
• 5-9 November 2012
• 4-8 March 2013

London

• 11-15 June 2012
• 10-14 December 2012

Reading

• 17-21 September 2012